Rosa Maria Jimenez Martinez

Verify through our internal systems, such as Quandis, Power, CCS, and MSP, many different key points to maintain the most current policy information on the lender and be able to avoid the LPI process on each loan.

Systems Used

• MSP
• CCS
• Quandis
• POWER

Perform FDA review of flood documents for critical and non-critical data elements; send appropriate letters on behalf of the lender for certain missing flood data elements; and make calls out to agents and carriers to obtain any necessary information or clarification.

Systems Used:

• Mortgage Servicing Platform (MSP)
• TrackSource Loan Doc Viewer
• Expro
• Condo Tracking Data base (CTDB)
• Track Guard

Verify all the details regarding home policies and update all the necessary information to keep track of the current active policies.
Trying to avoid the LPI process on the loan of the property, making calls directly to agents and carriers to be able to obtain the current renewal policy information

Systems used:

• Proactive
• Track Source
• Interaction desktop (I3)

The department was about to migrate to NGIC, or its job was to locate policies that had a pending payment, as well as call the customers to guide them through the payment process to avoid the cancellation of the policy.