Sergio Pablo Castrejon Alfaro
Torreón, Coahuila
Summary
Proactive Bilingual Customer Service Representative with 2 years of experience at call centers and a good track record, skilled in the problem-solving and customer support.
Demonstrated ability to empathize with customers by keeping a effective communication.
Expertise in the use of computer and new technologies
Willingness to learn. Aware in importance of keeping safe customer personal data
Overview
8
8
years of professional experience
Work History
Bilingual Customer Service Representative
CCSI
02.2023 - 12.2023
- Assisted customers with English and Spanish inquiries in a timely and professional manner.
- Actively listened to customers, handled concerns quickly and escalated major issues to managers.
- Managed high-volume inbound calls, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
Customer Service Representative
B-connect Services
02.2016 - 10.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Electromechanical Engineering Technologies
Universidad Autonoma De Coahuila
Torreón, Coahuila, Mexico06.2021
Skills
Problem-Solving
Customer Support
Call center experience
Cross-cultural awareness
Account Management
Claims Evaluation
Teamwork and Collaboration
Computer Skills
Problem Resolution
Translation and Interpretation Services
Microsoft Office
Understanding Customer Needs
Professional telephone demeanor
Customer Data Confidentiality
[32] wpm Typing Speed
Following scripts
Product Knowledge
Policies and Procedures Adherence
Hobbies
Chess
Reading books
Listening to music
Languages
Spanish
Bilingual or Proficient (C2)
English
Intermediate (B1)
Timeline
Bilingual Customer Service Representative
CCSI
02.2023 - 12.2023
Customer Service Representative
B-connect Services
02.2016 - 10.2016
No Degree - Electromechanical Engineering Technologies
Universidad Autonoma De Coahuila
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