Sheree Brooke Doull
Playa Del Carmen,ROO
Summary
Proven track record in enhancing customer satisfaction and fostering team collaboration, notably at Drexel Yachts. Skilled in multitasking and effective time management, adept at mooring operations and language skills. Demonstrated ability to quickly adapt, significantly improving service delivery and operational efficiency.
Overview
9
9
years of professional experience
Work History
Host/Sailor
Drexel Yachts
02.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, itineraries, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted in docking procedures, effectively handling mooring lines and securing the vessel to the pier.
- Ensured efficient communication between crew members, fostering teamwork and collaboration on board.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Bartender
La Sirena
07.2022 - 02.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Host/Service
Yacht Experiances
01.2021 - 01.2022
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, itinerary, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
ESL Teacher
DaDaABC
01.2016 - 01.2019
- Educated students in basics of English grammar and conversational speaking.
- Provided targeted instruction on pronunciation, intonation, and accent reduction to enhance students'' overall communication skills in English.
- Enhanced students'' speaking skills through regular practice and focused feedback during conversation sessions.
- Increased student proficiency in English by creating engaging and interactive classroom activities.
Education
No Degree - TESOL
TEFL International
Phuket08.2015
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Fast Learner
- Computer Skills
- Administrative duties
- Marketing and Networking
- Language skills
- Mooring Operations
- Anchoring techniques
Hobbies
Languages, Cultures, Music, Yoga & Art
Languages
Spanish
Upper intermediate (B2)
Timeline
Host/Sailor
Drexel Yachts
02.2024 - Current
Bartender
La Sirena
07.2022 - 02.2023
Host/Service
Yacht Experiances
01.2021 - 01.2022
ESL Teacher
DaDaABC
01.2016 - 01.2019
No Degree - TESOL
TEFL International
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