SHILPI CHATURVEDI
L3 Production Support Manger
Zapopan,JAL
Summary
I have a 10+ years of experience in IT industry wherein most of my experience had been in banking domain , enhancing and supporting applications that work on IBM iseries. I have been managing a team of more than 10 members from the past 4 years and currently on an production support L3 support role for an investment banking firm where i put both my technical and domain knowledge to use everyday. I am looking for an equally challenging role as i believe life is always about moving forward and learning new things.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
L3 Production Support Manager
Tata Consutancy Services
Guadalajara, Jalisco
10.2019 - Current
- Spearheaded a 14-member cross-functional team to design and launch an AS400/embedded Java, and SQL based solution to extract, transform and load banking complex data between disparate client’s systems, attaining incremental revenue for client.
- Worked with 12+ subsystems to which the client application is catering to along with suggesting solutions to run the applications error free 24*7 resulting in reducing considerable IT support budget.
- Leading Application support team for the client and have translated business requests from multiple departments to the Engineering team
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Exceeded goals through effective task prioritization and great work ethic.
Business Consultant
Tata Consultancy Services
Hyderabad, Telengana
12.2015 - 09.2019
- Developed complete business plans and operational strategies for new and existing business.
- Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
- Evaluated situations and delivered targeted solutions using various tools and resources.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Wrote and realigned key plans, including functional specifications, feasibility analysis and requirements definitions to facilitate smooth and efficient improvement strategies.
Data Migration Analyst
Tata Consulatncy Services
Hyderabad, Telengana
10.2014 - 12.2015
- Working for clients to migrate AS400 legacy systems to guide wire.
- Facilitated data conversion for company acquisitions and fiscal year reorganization.
- Developed and modified programs to meet customer requirements.
- Completed quality reviews for designs, codes, test plans and documentation methods.
- Mapped data between source systems and warehouses.
- Tested software applications and systems to identify enhancement opportunities.
- Validated warehouse data structure and accuracy.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
AS400 Developer
Tata Consulatncy Services
New Delhi , New Delhi
03.2013 - 01.2014
- Worked as an AS400 developer for an Asian Insurance client and was involved in developing several complex modules in AS400 along with unit and system testing and implementing the code in all environments by understanding the client requirements and presenting tactical solutions.
- Worked on code migrations for various development teams and coordinated with multiple teams during migration windows.
- Involved in requirement gathering , client feedbacks and also in fixing multiple Jiras along with the new enhancements.
- Worked in liaison with multiple applications such that new enhancements work in sync with all upstream and downstream applications.
Project Management Trainee
Tata Consultancy Services
Pune, Maharashtra
10.2011 - 01.2013
- Interacted with key client management to gather information, resolve audit-related problems and make recommendations for business and process improvements.
- Facilitated IT teams for the project audits and project magament reviews.
- Conducted sessions for making IT teams aware of the standard company practices and made them aware about their role in abiding by them in order to run the projects.
- Followed up on reviews to assess and report on completion or progress of corrective actions.
Education
Bachelor of Technology - Information Technology
Mody Institute of Technology And Sciences
Lakshmangarh, Rajasthan 07.2006 - 07.2010
Skills
Proficient in AS400, RPGLE, RPGILE, CL programming
Proficient in SQL, Excel, Java, JIRA, SDLC, Agile Framework
Completed ITIL foundation certificate
Reading fictions, Travelling, Dancing
I love planning to travel to not just to tourist spots but also to cities/towns/places lesser known and discovered on random long drives. Also love to transcend to a different world while reading fictions and via dancing.
Timeline
L3 Production Support Manager
Tata Consutancy Services
10.2019 - Current
Business Consultant
Tata Consultancy Services
12.2015 - 09.2019
Data Migration Analyst
Tata Consulatncy Services
10.2014 - 12.2015
AS400 Developer
Tata Consulatncy Services
03.2013 - 01.2014
Project Management Trainee
Tata Consultancy Services
10.2011 - 01.2013
Bachelor of Technology - Information Technology
Mody Institute of Technology And Sciences
07.2006 - 07.2010