Soledad Garcia Chavez
Bilingual Interpreter
Hidalgo Del Parral, Chihuahua
Summary
Proven track record in bridging communication gaps in healthcare as a Spanish Medical Interpreter at Human Quality, enhancing patient satisfaction and care. Excelled in high-stress customer service roles at FedEx at Teleperformance, boosting loyalty through exceptional problem-solving and active listening. Skilled in medical terminology and teamwork, consistently exceeding performance metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Human Quality
09.2014 - 10.2021
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
Customer Service Representative
FedEx at Teleperformance
01.2012 - 10.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
CNA - Nursing
New Mexico State University
New Mexico High School Diploma -
Mayfield High School
Las Cruces New Mexico05.2007
Skills
Concept interpretation
Medical support
Medical terminology
Fluent in Language
Call management
Problem-Solving
Excellent Communication
Teamwork and Collaboration
Organization and Time Management
Active Listening
Multitasking Abilities
Dependable and Responsible
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
Certification
Medical interpreter certification
Timeline
Spanish Medical Interpreter
Human Quality
09.2014 - 10.2021
Medical interpreter certification
04-2014
Customer Service Representative
FedEx at Teleperformance
01.2012 - 10.2014
CNA - Nursing
New Mexico State University
High School Diploma -
Mayfield High School