Soledad Garcia Chavez
Bilingual Interpreter
Hidalgo Del Parral, Chihuahua
Summary
Proven track record in bridging communication gaps in healthcare as a Spanish Medical Interpreter at Human Quality, enhancing patient satisfaction and care. Excelled in high-stress customer service roles at FedEx at Teleperformance, boosting loyalty through exceptional problem-solving and active listening. Skilled in medical terminology and teamwork, consistently exceeding performance metrics.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spanish Medical Interpreter
Human Quality
09.2014 - 10.2021
- Bridged language barriers, allowing Spanish-speaking patients to have equal access to healthcare services.
- Assisted healthcare professionals in delivering culturally sensitive care to Spanish-speaking patients.
- Participated in interdisciplinary meetings to discuss complex cases, providing valuable insights from a linguistics perspective.
- Facilitated effective communication between healthcare providers and patients, ensuring proper diagnosis and treatment plans.
- Enhanced patient understanding by providing accurate and timely translations during medical appointments.
- Served as an essential resource during emergency situations involving non-English speaking patients, providing life-saving information in realtime.
- Improved patient satisfaction with the quality of medical services through clear communication and empathy.
- Maintained strict confidentiality when handling sensitive patient information following HIPAA guidelines.
Customer Service Representative
FedEx at Teleperformance
01.2012 - 10.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
CNA - Nursing
New Mexico State University
New Mexico High School Diploma -
Mayfield High School
Las Cruces New Mexico05.2007
Skills
Concept interpretation
Languages
Spanish
Advanced (C1)
English
Upper intermediate (B2)
Certification
Medical interpreter certification
Timeline
Spanish Medical Interpreter
Human Quality
09.2014 - 10.2021
Medical interpreter certification
04-2014
Customer Service Representative
FedEx at Teleperformance
01.2012 - 10.2014
CNA - Nursing
New Mexico State University
High School Diploma -
Mayfield High School
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