Linux
Swetank Sharad
Application Support Specialist
Guadalajara
Summary
Currently positioned nearshore as a Lead Application Support analyst in Mexico, for Equities Middle Office portfolio for AMER markets for a major investment bank, managing of team of associates locally for AMER, and co-piloting a team of 8 associates across APAC and EMEA markets.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Assistant Systems Engineer
Tata Consultancy Services
04.2019 - 04.2021
- Primarily provided real-time L0-L2 support to business teams across all verticals for Equities Middle Office, for EMEA region
- Collaborated with Front Office & Back Office cross-functional teams to resolve operational/IT issues, experienced by the business
- Facilitated smooth AutoSys migrations between instances by driving comprehensive migration plans that minimized disruption to users during transitions.
IT Analyst
Tata Consultancy Services
04.2021 - Current
- Primarily providing real-time L0-L2 support to business teams across all verticals for Equities Middle Office, for AMER region, and serve as an escalation POC over for the similar teams in APAC and EMEA regions
- Collaborating with Front Office & Back Office cross-functional teams to resolve operational/IT issues, experienced by the business
- Proactive monitoring of the stability of the managed applications, at all fronts, preventing any unforeseen downtimes
- Serving as a bridge between the business and the development team stakeholders, performing gap analysis for existing/new requirements to be supported, as per business’ expectations
- Managing multiple external vendor connectivity related projects, with the managed applications of the bank, keeping our side in sync with their infrastructure/practices
- Driving the regular system audits to ensure compliance with industry best practices and regulatory requirements.
- Developing/managing comprehensive disaster recovery strategies that ensures business continuity during unexpected events or system failures
- Creating/Managing KB's for the entire team, like the Global Incident tracker, Application accesses, investigative workflows, SOP for in house tools, and SOP/SOW manuals for application startups globally
- Working closely with client for the set up of IT/application level alerts over the global monitoring tool ITRS, for team to catch issues proactively
- Managing various in house warehouses for Production data, for recovery of old/archived data.
Education
Bachelor of Technology - Mechanical Engineering
Kalinga Institute of Industrial Technology
Bhubaneshwar, India 04.2015 - 04.2019
Higher Secondary School Certificate - Science
Loyola School
Jamshedpur, India 03.2013 - 03.2015
Secondary School Certificate -
Loyola School
Jamshedpur, India 03.2012 - 03.2012
Software
Oracle SQL
Autosys
IBM SQL DB2
Timeline
IT Analyst
Tata Consultancy Services
04.2021 - Current
Assistant Systems Engineer
Tata Consultancy Services
04.2019 - 04.2021
Bachelor of Technology - Mechanical Engineering
Kalinga Institute of Industrial Technology
04.2015 - 04.2019
Higher Secondary School Certificate - Science
Loyola School
03.2013 - 03.2015
Secondary School Certificate -
Loyola School
03.2012 - 03.2012
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