Summary
Overview
Work History
Education
Software
Timeline
Generic
Swetank Sharad

Swetank Sharad

Application Support Specialist
Guadalajara

Summary

Currently positioned nearshore as a Lead Application Support analyst in Mexico, for Equities Middle Office portfolio for AMER markets for a major investment bank, managing of team of associates locally for AMER, and co-piloting a team of 8 associates across APAC and EMEA markets.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
3
3
Languages

Work History

Assistant Systems Engineer

Tata Consultancy Services
04.2019 - 04.2021
  • Primarily provided real-time L0-L2 support to business teams across all verticals for Equities Middle Office, for EMEA region
  • Collaborated with Front Office & Back Office cross-functional teams to resolve operational/IT issues, experienced by the business
  • Facilitated smooth AutoSys migrations between instances by driving comprehensive migration plans that minimized disruption to users during transitions.

IT Analyst

Tata Consultancy Services
04.2021 - Current
  • Primarily providing real-time L0-L2 support to business teams across all verticals for Equities Middle Office, for AMER region, and serve as an escalation POC over for the similar teams in APAC and EMEA regions
  • Collaborating with Front Office & Back Office cross-functional teams to resolve operational/IT issues, experienced by the business
  • Proactive monitoring of the stability of the managed applications, at all fronts, preventing any unforeseen downtimes
  • Serving as a bridge between the business and the development team stakeholders, performing gap analysis for existing/new requirements to be supported, as per business’ expectations
  • Managing multiple external vendor connectivity related projects, with the managed applications of the bank, keeping our side in sync with their infrastructure/practices
  • Driving the regular system audits to ensure compliance with industry best practices and regulatory requirements.
  • Developing/managing comprehensive disaster recovery strategies that ensures business continuity during unexpected events or system failures
  • Creating/Managing KB's for the entire team, like the Global Incident tracker, Application accesses, investigative workflows, SOP for in house tools, and SOP/SOW manuals for application startups globally
  • Working closely with client for the set up of IT/application level alerts over the global monitoring tool ITRS, for team to catch issues proactively
  • Managing various in house warehouses for Production data, for recovery of old/archived data.

Education

Bachelor of Technology - Mechanical Engineering

Kalinga Institute of Industrial Technology
Bhubaneshwar, India
04.2015 - 04.2019

Higher Secondary School Certificate - Science

Loyola School
Jamshedpur, India
03.2013 - 03.2015

Secondary School Certificate -

Loyola School
Jamshedpur, India
03.2012 - 03.2012

Software

Linux

Oracle SQL

Autosys

IBM SQL DB2

Timeline

IT Analyst

Tata Consultancy Services
04.2021 - Current

Assistant Systems Engineer

Tata Consultancy Services
04.2019 - 04.2021

Bachelor of Technology - Mechanical Engineering

Kalinga Institute of Industrial Technology
04.2015 - 04.2019

Higher Secondary School Certificate - Science

Loyola School
03.2013 - 03.2015

Secondary School Certificate -

Loyola School
03.2012 - 03.2012
Swetank SharadApplication Support Specialist