Summary
Work History
Education
Skills
Timeline
Generic
Valeria Reyes-Parra

Valeria Reyes-Parra

Brownsville,TX

Summary

Dedicated psychology student with a proven track record in delivering exceptional customer service. Bilingual in English and Spanish, adept at effective communication with diverse clientele. Possesses strong time management skills and a creative approach to problem-solving. Eager to leverage academic knowledge and practical experience to contribute positively to team dynamics and provide outstanding service.

Work History

Customer Service

Farmacias EconoMas
05.2023 - 08.2023
  • Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
  • Updated customer service database with new information, address changes and contact details.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Education

Bachelor of Arts - Psychology

University of Texas Rio Grande Valley
Brownsville,TX
Current

Associate of Arts - General Studies

Texas Southmost College
Brownsville,TX
05-2022

High School Diploma -

Brownsville Early College Highschool
Brownsville,TX
06-2022

Skills

  • Native/Bilingual Proficiency Spanish
  • Native/Bilingual Proficiency English
  • Project Scheduling
  • Active Listening
  • Time Management
  • Creativity
  • Problem Solving
  • Beginner German
  • Organization
  • Resilience
  • Microsoft Office

Timeline

Customer Service

Farmacias EconoMas
05.2023 - 08.2023

Bachelor of Arts - Psychology

University of Texas Rio Grande Valley

Associate of Arts - General Studies

Texas Southmost College

High School Diploma -

Brownsville Early College Highschool
Valeria Reyes-Parra