Velia Fernanda Gonzalez Esqueda
San Nicolás De Los Garza . Nuevo León
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
I consider myself an empathic, responsible person and also a proactive person because I like to look for solutions to things.
Overview
1
1
year of professional experience
3
3
years of post-secondary education
Work History
Banorte
Atención Al Cliente
Alfonso Reyes 3639, Del Nte, 64500 Monterrey ,N.L.
04.2023 - Current
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Proven ability to develop and implement creative solutions to complex problems.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Provided professional services and support in a dynamic work environment.
- Managed time efficiently in order to complete all tasks within deadlines.
Tecsa
Atención Al Cliente
Florencio Antillon 1111, Centro 64000 Monterrey N.L.
09.2022 - 04.2023
- Provided professional services and support in a dynamic work environment.
- Identified issues, analyzed information and provided solutions to problems.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
Education
Lingüística Aplicada A La Enseñanza Y Trad Inglés -
Filosofía Y Letras UANL
Avenida Universidad S/n, Niños Héroes CU 08.2020 - Current
Skills
Critical Thinking
Written Communication
Planning and Coordination
Maintenance and Repair
Excellent Communication
Timeline
Banorte
Atención Al Cliente
04.2023 - Current
Tecsa
Atención Al Cliente
09.2022 - 04.2023
Lingüística Aplicada A La Enseñanza Y Trad Inglés -
Filosofía Y Letras UANL
08.2020 - Current