Victor Oliveros
Amecameca
Summary
Polished individual possessing the skills needed to maximize revenue by selling services and amenities. A well-rounded Reservations Agent offering attention to detail, great organizational skills, and the desire to drive business opportunities.
Overview
4
4
years of professional experience
Work History
Bilingual Interpreter
Datamark
CD MX
03.2024 - 11.2024
- Delivered real-time, accurate oral translations and interpretations for clients.
- Explained cultural nuances when translating conversations between two different languages.
- Managed simultaneous interpretation tasks while maintaining accuracy of the original message.
Customer Service Representative
Akro BPO
CD MX
11.2021 - 10.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified opportunities for upselling additional products or services based on customer needs.
Reservations Agent
Reshpush
CDMX
11.2020 - 10.2021
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Relayed information on availability, pricing and discounts to customers.
- Cross-sold other hotel services such as restaurant reservations or spa treatments.
Education
High School Diploma -
Colegio De Bachilleres 10 Aeropuerto
CDMX07-2002
Skills
- Complaint resolution
- Scheduling
- Call center experience
- Call center procedures
- Verbal and written communication
- Service upselling
- Adaptability and flexibility
- Account updating
- Conflict resolution
- Call escalation
- Problem-solving
- Active listening
Timeline
Bilingual Interpreter
Datamark
03.2024 - 11.2024
Customer Service Representative
Akro BPO
11.2021 - 10.2022
Reservations Agent
Reshpush
11.2020 - 10.2021
High School Diploma -
Colegio De Bachilleres 10 Aeropuerto
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