Victor Oliveros
Amecameca
Summary
Polished individual possessing the skills needed to maximize revenue by selling services and amenities. A well-rounded Reservations Agent offering attention to detail, great organizational skills, and the desire to drive business opportunities.
Overview
4
4
years of professional experience
Work History
Bilingual Interpreter
Datamark
CD MX
03.2024 - 11.2024
- Delivered real-time, accurate oral translations and interpretations for clients.
- Explained cultural nuances when translating conversations between two different languages.
- Managed simultaneous interpretation tasks while maintaining accuracy of the original message.
Customer Service Representative
Akro BPO
CD MX
11.2021 - 10.2022
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Identified opportunities for upselling additional products or services based on customer needs.
Reservations Agent
Reshpush
CDMX
11.2020 - 10.2021
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Relayed information on availability, pricing and discounts to customers.
- Cross-sold other hotel services such as restaurant reservations or spa treatments.
Education
High School Diploma -
Colegio De Bachilleres 10 Aeropuerto
CDMX07-2002
Skills
- Complaint resolution
- Scheduling
- Call center experience
- Call center procedures
- Verbal and written communication
- Service upselling
- Adaptability and flexibility
- Account updating
- Conflict resolution
- Call escalation
- Problem-solving
- Active listening
Timeline
Bilingual Interpreter
Datamark
03.2024 - 11.2024
Customer Service Representative
Akro BPO
11.2021 - 10.2022
Reservations Agent
Reshpush
11.2020 - 10.2021
High School Diploma -
Colegio De Bachilleres 10 Aeropuerto
Similar Profiles
Bertha DelgadoBertha Delgado
CSR1 at DatamarkCSR1 at Datamark
Nancy VargasNancy Vargas
Customer Service Representative at DatamarkCustomer Service Representative at Datamark
Paloma CoronadoPaloma Coronado
Medical Interpreter at DATAMARKMedical Interpreter at DATAMARK