Your Name
Summary
A motivated and energetic Project Manager / Business, Product & Technical Consultant. Microsoft Certified Professional / Trainer with extensive experience in the computer industry. Talent for quickly mastering technology. Diplomatic and considerate with professionals and non-professionals at all levels. A dedicated team member with excellent communication skills. Flexible and resourceful. Thrives in deadline-driven environments. Excellent team-building skills. Dependable and meets deadline goals.
Overview
27
27
years of professional experience
Work History
Independent Business Consultant
12.2009 - Current
- Review client’s current business procedures, clarifying business needs.
- Determine training needs throughout the organization.
- Develop training courses for personnel at all levels.
- Organize and present various training courses as needed.
- Make recommendations on areas for improvement.
- Coordinate and facilitate end user work groups to further streamline day to day business procedures.
- Create procedure manuals for functional departments outlining best practices.
- Review and analyze current system setup and structure, making recommendations for improvement.
- Identified "bottlenecks" and implemented new and improved processes and policies.
- Documented process flows and developed requirements for functional improvements and enhancements.
- Defined the scope and goal of new projects.
Project Manager and Senior Consultant
12.2010 - 12.2012
- Managed Dynamics GP Implementation team.
- Displayed courtesy and strong interpersonal skills with all customer interactions.
- Built and maintained successful relationships with service providers, dealers and consumers.
- Referred difficult issues to upper management while maintaining positive rapport with customer.
- Informed customers about issue resolution progress.
- Lead daily/weekly status meetings for the project teams.
- Prepared and presented weekly status updates for the project teams.
- Drafted monthly financial reconciliations and forecasts.
- Created user acceptance testing scripts and assisted with the user acceptance testing.
- Developed training guides for end users.
- Conducted training sessions for end users.
- Assisted end users with day to day functionality.
Technical Implementation Specialist
01.2006 - 01.2009
- Lead specialist on numerous customer technical implementations.
- Identified client's requirements and conducted detailed analysis of client data.
- Created Integration and Development project plans.
- Very effective, expedient in completing client projects.
- Worked efficiently and effectively with clients and other team members.
- Provided technical support for clients, the Client Services team and the Sales team.
- Worked closely with the Development team on integration initiatives.
- Acted as a technical liasion between Account Managers and the Development team.
- Contributed to best practices for Client Services team through technical white paper documentation.
- Helped develop guidelines and procedures for the Support team.
- dfc consultants, ltd.
- fargo, nd.
Senior Applications Consultant
- Lead consultant for DFC's two largest customers.
- Appointed as one of three Dynamics GP onsite consultants to Microsoft's project with the City of New Orleans.
- Requested by many DFC customers as the consultant to work on their projects.
- Instrumental in the development, design, and implementation of 3rd party product integrations with Dynamics GP.
- Conducted Microsoft Certified Dynamics GP Bootcamps.
- Maintained training evaluation scores of 8.86 out of a possible 9.0.
- Certified on Microsoft Financial, Distribution, Payroll/HR, and RMS series.
- Certified on Microsoft Manufacturing Series including Job Costing and Inventory Control.
- One of two DFC consultants certified on Paramount's Workplace electronic requisition software.
- Maintained a highly regarded rapport with all DFC clients.
POS Product Specialist
Granicus
City
01.2003 - 01.2006
- Responsible for the programming, installation, training and implementation of POS systems for new clients.
- Advised existing customers on solutions to enhance current business practices.
- Designed and presented training materials to enhance customer knowledge.
- Created numerous technical documents to assist other consultants and the help desk.
- Maintained a customer satisfaction score of 4.84 out of a possible 5.0.
Product Consultant/Trainer
NA
City
01.2000 - 01.2003
- Provided business solutions to partners and customers through quality training, education, and implementation of WorkforceROI's products.
- Assisted partners and customers with product implementations.
- Instructed both internal and client training courses, maintaining an average of 4.76 out of a possible 5.00 instructor score.
- Developed training courses and training materials for both internal and external training.
- Ensured partner and customer satisfaction by thoroughly researching and testing customization requests.
- Communicated partner and customer feedback of products to appropriate departments.
- Promoted long-term relationships with partners and customers.
Technical Engineer/Certified Trainer
NA
City
01.1997 - 01.2000
- Reviewed software issues with customers, analyzed problem areas, and made recommendations based on research and experience to ensure properly functioning computer systems.
- Instructed various Great Plains University classes throughout the United States achieving an average instructor score of 4.68 out of a possible 5.00.
- Improved customer proficiency by providing quality training to national customers through onsite visits.
- Coordinated requests for onsite training for customers and partners that resulted in additional one-on-one training.
- Directly responsible for providing support services to customers and partners utilizing Great Plains Accounting.
Education
MOORHEAD STATE UNIVERISTY - Microsoft Certified Professional MOORHEAD, MN Microsoft Certified Trainer -
VALLEY CITY STATE UNIVERSITY
INTERSTATE BUSINESS COLLEGE
Timeline
Project Manager and Senior Consultant
12.2010 - 12.2012
Independent Business Consultant
12.2009 - Current
Technical Implementation Specialist
01.2006 - 01.2009
POS Product Specialist
Granicus
01.2003 - 01.2006
Product Consultant/Trainer
NA
01.2000 - 01.2003
Technical Engineer/Certified Trainer
NA
01.1997 - 01.2000
Senior Applications Consultant
MOORHEAD STATE UNIVERISTY - Microsoft Certified Professional MOORHEAD, MN Microsoft Certified Trainer -
VALLEY CITY STATE UNIVERSITY
INTERSTATE BUSINESS COLLEGE