Xavier Adonaí Aranda Fernandez

• Researched and rapidly resolved client conflicts to maintain key accounts.
• Processed, scheduled and executed customer orders for new and established customers.
• Engaged clients over phone to answer questions, address complaints and requests.
• Followed up with customers regularly via phone or email to update status on their purchase orders.
• Watched flagged customer accounts to monitor ongoing issues and deploy newfound solutions for outstanding concerns.
• Collaborated with production and shipping teams to coordinate efficient shipments.
• Coached new team members on service techniques and procedures.
• Escalated issues to proper supervisors when standard processes were not effective.

• Maintained customer satisfaction by addressing customer needs and resolving concerns.
• Answered customer telephone calls and emails promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products by quoting the Lead time for each structure on our Quoting Tool.
• Provided support to expedite orders to suffice customer's urgencies.

• Scheduled deliveries of materials by specified times to begin production on time and avoid shut downs.
• Requisitioned materials to continuously restock inventory for production.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Performed daily physical inventory check-up on critical items.

Elaborated an induction program for the new employees of the Cup system. With the obtained success, it was proceeded to create a new program for the Retailer system, covering this way the two different scanning and billing methods used in this company, and guaranteeing an optimal, efficient and dynamic training for the employees, mentioning step-by-step and explicitly all the activities which they would take care of; reducing the invested time on the trainings significantly.

• Prepared and implemented lesson plans covering required course topics.
• Planned dynamic lessons to increase student comprehension of books and literary concepts.
• Qualified to impart all available courses on the program.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.