Consider myself an analytical and meticulous person, with a broad sense of logical use for problem-solving. Always looking for personal growth and continuous learning. Experience handling complex and problematic situations with analytical thinking and patience.
Design of test cases, procedures and process automation.
Development of modifications, new functionalities and continuous improvements in existing software.
Analysis and conceptualization of requirements and design of new software functionalities.
Technical support to processes and queries from software users.
Incident resolution in applications of different areas, hand in hand with the end user for a better understanding of the opportunity to be addressed.
Documentation of manuals for the generation of a knowledge base of the applications used.
Incident resolution using SQL SERVER as the main analysis and update tool.
Gathering of software requirements: Mastering of directly from end users.
Development of complete web applications: Web design, development, and testing using a range of tools including ASP.net, .NET Core 5, SQL Server, and JavaScript.
Requirements Gathering
System Analysis
Incident Management
System Documentation
End-User Training