Alejandro Solorzano L.

• Ensured accurate data entry during each call, minimizing errors and enhancing overall workflow efficiency.
• Utilized comprehensive product knowledge to address caller inquiries accurately.
• Achieved success within a fast-paced environment by remaining organized and managing time efficiently while juggling multiple tasks at once.
• Established trust with customers through genuine interactions, fostering long-term relationships that benefited both parties.
• Retained customers through empathetic listening and understanding of their concerns, offering appropriate resolutions.
• Improved customer satisfaction by providing timely and efficient assistance to callers.

• Answered calls, took messages, and transferred calls to correct individuals.
• Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
• Completed daily cold calling and outreach to build sales pipeline.
• Asked pertinent questions to understand customer requirements.

La razón por la cual dejé este empleo fue porque la campaña cerró e iban a cambiar mi horario a la madrugada, eso ya no me convenía. Es una buena empresa pero me imagino no se tomaron las mejores decisiones en su momento.