Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Awards
Contactar
Motorcycle racing
Timeline
Generic

Carlos Bolaños Figueroa

Tijuana,BCN

Summary

What makes me stand out is my solid capacity to run the department at maximum production while maintaining costs and fostering a loyal clientele. I have the talent for cultivating good employee relationships and organizing regular meetings with staff and other department heads to ensure a cohesive working environment. As a driven individual, I am well-prepared to perform data and performance analysis for the development of combustion-relevant engine components and the optimization of engines in terms of performance, consumption, and emissions. With experience in an auto repair facility, I am capable of setting and obtaining sales objectives, maintaining service records, and supporting the development of annual service budgets. I have the aptitude for building components, assemblies, and systems from concept design to the finished component using CAD models and technical drawings. Utilizing my strong communication and interpersonal skills, I can engage with the respective project managers for the further development of the racing motorcycles. As a detail-oriented individual, I am adept at producing detailed documentation and reporting results. While others take pride in meeting all standards set before them, my passion is for delivering service that goes beyond organizational expectations. Connect with me today at porschegt2t@hotmail.com to find out how I’ll make your mission my mission to help bring all of your objectives into focus

Overview

19
19
years of professional experience
1
1
Certification

Work History

Gerente de servicios

Toyota Tijuana
04.2024 - Current
  • Supervised daily service operations to ensure adherence to quality standards and customer satisfaction.
  • Implemented process improvements that enhanced workflow efficiency and reduced service turnaround time.
  • Coordinated cross-departmental communication to resolve customer issues promptly and effectively.
  • Analyzed service metrics to identify trends and drive strategic decision-making for operational enhancements.
  • Developed training programs focused on skill development and customer interaction techniques for team members.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of the service department, maintaining a high level of organization and productivity.

Aftersales Manager

Volvo Suecia Car Tijuana
09.2023 - 04.2024
  • Led aftersales operations, ensuring customer satisfaction and loyalty through effective service management.
  • Mentored team members, fostering a culture of continuous improvement and professional development within the department.
  • Analyzed customer feedback to identify trends, driving strategic initiatives to enhance aftersales offerings.

Gerente Postventa

Hyundai Tijuana
11.2016 - 09.2023
  • I have always been eager to learn something new and productive. While serving as an after-sales manager, I am responsible for overseeing service department profit and yearly budgets for the service and body shop departments. Moreover, I perform internal audits for the warranty department and prepare business operations reports.
  • My key contribution in this role includes the following:
  • I increased CSI through analysis and action reports, 5s of the shop, monthly KPI revisions, and action plans.
  • Courses completed in Audi: Parts on command | Warranty processes | Certification as After Sales Manager | Certification in platform ATO (Audi training Online)

Gerente Postventa

Audi Center Tijuana
09.2011 - 11.2016
  • This role was another excellent opportunity for me to accelerate my career growth. In this role, I led the analysis and developed action plans for the CSI and repeated repairs. I also prepared business operation reports while devising action plans to increase the sales of labor and parts. Furthermore, I managed all the activities of the warranty department.
  • Below are my notable accomplishments:
  • I developed and implemented effective strategies to achieve the Audi lineaments.
  • I oversaw the training of the service department's personnel, including technicians, service advisors, and parts department personnel.
  • Courses completed in Hyundai: Warranty claiming and politics | After sales manager training

Self Employee

Used Motorcycles
06.2006 - 08.2011
  • Compra y venta de motos usadas

Education

Master's degree - Motorcycle racing

Monlau Competición
01.2020

Ingeniería - Ingeniería electromecánica

Instituto Tecnológico de Tijuana
01.2004

Skills

  • Automotive
  • Motorcycles
  • Negotiation
  • Languages
  • Task delegation
  • Emotional intelligence
  • Workforce planning
  • Inspections management

Accomplishments

    National competition in knowledge of all aftersales process systems etc. in 2016 making me to participate on world competition Audi twin cup in 2016 representing my country in Portugal

    Achieved top 3 best dealers national in after sales for being the best in CSi, parts sales, best warranty process in Hyundai in 2022 & 2023 making me winning a trip to F1 grand prix in Mexico City

    Achieve 2 best dealer in category Large for Toyota in 2024 winning a trip to Buenos Aires Argentina

Certification

Motorsport Engineer Specialist

Languages

Inglés (Full Professional)
Italiano (Professional Working)
Español (Native or Bilingual)

Awards

Gerente Postventa

Contactar

  • 526647582384 (Mobile)
  • Porschegt2t@hotmail.com
  • Www.linkedin.com/in/carlos-bolaños-figueroa-a67667140 (LinkedIn)

Motorcycle racing

I have always had a passion for fast vehicles,  but when I watch my first motorcycle grand prix in 2001 , I immediately knew that my path in life would have been on two wheels.

Timeline

Gerente de servicios

Toyota Tijuana
04.2024 - Current

Aftersales Manager

Volvo Suecia Car Tijuana
09.2023 - 04.2024

Gerente Postventa

Hyundai Tijuana
11.2016 - 09.2023

Gerente Postventa

Audi Center Tijuana
09.2011 - 11.2016

Self Employee

Used Motorcycles
06.2006 - 08.2011

Ingeniería - Ingeniería electromecánica

Instituto Tecnológico de Tijuana

Master's degree - Motorcycle racing

Monlau Competición
Carlos Bolaños Figueroa