Cecilia Santillan
Tijuana
Summary
hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
I serve as a full-time missionary from the Church of Jesus Christ Latter-day Saints, on my mission I learn to speak with different types of personalities. I learn patience and how to be a good leader.
Overview
6
6
years of professional experience
Work History
Solar Sales Representative
Clean Energy and Construction
03.2023 - 06.2023
- Prepared analyses of customers' current and projected electrical usage, demonstrating financial return on investment via new system introduction.
- Mentored new sales team to surpass goals in alignment with brand standards.
Medical Customer Service Representative
Mia Aesthetics
11.2022 - 03.2023
- Responded to customer requests for products, services, and company information.
- Provided primary customer support to internal and external customers.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
Direct Marketing Sales Representative
Brand rep
01.2022 - 11.2022
- Met customers in homes and businesses to discuss and demonstrate products.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Forecasted sales and established processes to achieve sales objectives and related metrics.
- Developed sales strategy based on research of consumer buying trends and market conditions.
Customer Service Representative
T-Mobile
02.2017 - 11.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
BYU Pathway
Ciudad De México 01.2020
High School Diploma -
IECA
Pachuca Hidalgo01.2018
Skills
- Electronic Systems
- Solar Energy Product Recommendations
- Professional Relationships
- Interpersonal Communication Skills
- Client Satisfaction
- Customer Experience
- Warm Calling
- Cold Calling
Timeline
Solar Sales Representative
Clean Energy and Construction
03.2023 - 06.2023
Medical Customer Service Representative
Mia Aesthetics
11.2022 - 03.2023
Direct Marketing Sales Representative
Brand rep
01.2022 - 11.2022
Customer Service Representative
T-Mobile
02.2017 - 11.2018
High School Diploma -
BYU Pathway
High School Diploma -
IECA
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