Experienced Associate contencioso with over five years of experience in Bbva. Excellent reputation for resolving problems and improving customer satisfaction.
Work History
Associate Contencioso
Bbva Bancomer SA de CV, Institucion de Banca Multiple Grupo Financiero Bbva Bancomer
Tuxtla Gutierrez, Chiapas
12.2015 - Current
Developed team communications and information for meetings.
Worked flexible hours; night, weekend, and holiday shifts.
Prepared a variety of different written communications, reports and documents to ensure smooth operations.
Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Used coordination and planning skills to achieve results according to schedule.
Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
We receive continuous feedback with the team.
Continuous monitoring of recovery.
Legal Account Representative
Acser Grup
Tuxtla Gutierrez, Chiapas
06.2010 - 06.2013
Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
Created plans and communicated deadlines to ensure projects were completed on time.
Exceeded goals through effective task prioritization and great work ethic.
Identified issues, analyzed information and provided solutions to problems.
Recovery of judicial overdue portfolio.
Education
Law Degree - Law
IESCH
Tuxtla Gutierrez
08.2004 - 12.2008
Skills
Planning and Coordination
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running, swimming
I like run everyday before work and i usually swim on weekends.
Timeline
Associate Contencioso
Bbva Bancomer SA de CV, Institucion de Banca Multiple Grupo Financiero Bbva Bancomer
Especialista de Reportes Regulatorios at Consubanco S.A. Institucion de Banca MultipleEspecialista de Reportes Regulatorios at Consubanco S.A. Institucion de Banca Multiple