Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Daniela Martinez Cardona

Summary

I'm seeking a position that offers advancement and growth opportunities with long term business objectives. I'm a very goal-oriented person who welcomes the challenge of learning new skills and combine with my skills I believe I can be an asset to your company.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MAXON LIFT CORP
04.2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

HR intern

MAXON LIFT CORP
12.2020 - 04.2021
  • Managed confidential personnel files, maintaining accuracy and upholding strict privacy standards.
  • Coordinated scheduling of interviews between candidates and hiring managers, ensuring a smooth recruiting process for all parties involved.
  • Created and delivered HR training sessions to staff, managers and executives.

Customer Service Representative & sales

VOXCENTIX
06.2020 - 11.2020
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Administrative Assistant

HOSPITAL ANGELES
01.2020 - 06.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Customer Service Representative

MDY BPO
06.2019 - 12.2019
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.

Sales Agent

CALL CENTER SERVICES INTERANTIONAL
06.2018 - 06.2019
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Increased sales and customer satisfaction through personalized servicing.

Education

Law -

Universidad Autónoma De Baja California
12.2022

Dental Mechanics -

Preparatoria Federal Lázaro Cárdenas
07.2018

Skills

  • Proactive
  • Leader
  • Assertive decision making
  • Adaptive Capacity
  • Time management
  • Flexibility

Languages

Spanish
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)

Timeline

Customer Service Representative

MAXON LIFT CORP
04.2021 - Current

HR intern

MAXON LIFT CORP
12.2020 - 04.2021

Customer Service Representative & sales

VOXCENTIX
06.2020 - 11.2020

Administrative Assistant

HOSPITAL ANGELES
01.2020 - 06.2020

Customer Service Representative

MDY BPO
06.2019 - 12.2019

Sales Agent

CALL CENTER SERVICES INTERANTIONAL
06.2018 - 06.2019

Law -

Universidad Autónoma De Baja California

Dental Mechanics -

Preparatoria Federal Lázaro Cárdenas
Daniela Martinez Cardona