Denisse Hernandez Flores
Bilingual Customer Service Agent
Guadalajara
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning. Ambitious Agent with more than 2 years of experience in debt collection and collections processing. Successful in following up on past due accounts and recouping unpaid balances. Outstanding negotiator skillful in creating manageable repayment plans to reduce debt. Willing to put the best of me all the time.
Overview
2
2
years of professional experience
1
1
Language
Work History
Collections Agent
ATT Grupo Servicios Y Soporte S De RL De CV
09.2022 - 11.2022
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
Sales Agent
Avantive Solutions
03.2022 - 08.2022
- Assisted call-in customers with questions and orders.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
Customer Service Representative
Hispanic Teleservices Of Guadalajara
09.2020 - 07.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Middle School Certificate - Middle School Education
Vista Verde Middle School
Greenfield California 05.2001 -
Skills
Skip tracing
Debt management
Credit adjustments
Collections processing
Billing procedures
Sales experience
Account review
Timeline
Collections Agent
ATT Grupo Servicios Y Soporte S De RL De CV
09.2022 - 11.2022
Sales Agent
Avantive Solutions
03.2022 - 08.2022
Customer Service Representative
Hispanic Teleservices Of Guadalajara
09.2020 - 07.2021
Middle School Certificate - Middle School Education
Vista Verde Middle School
05.2001 -
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