Diana Jacqueline Torres Morales
Puebla City
Summary
Dynamic leader with a proven track record at Bolchima, adept in Operations Management and fostering Employee Relations. Excelled in driving sales growth and enhancing customer service by implementing strategic solutions and fostering strong partnerships. Achievements include boosting brand awareness and streamlining business operations for sustained success.
Overview
6
6
years of professional experience
Work History
Subgerente
Zocalos Restaurante
06.2023 - 06.2024
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Handled cash accurately and prepared deposits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
General Manager
Bolchima
09.2018 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning
Education
No Degree - Técnico En Sistemas Computacionales
UTEL
En LineaCertificado -
Preparatoria Alfonso Calderón Moreno BUAP
Antiguo Camino A La Resurreccion Km.15, Maravillas05.2018
Skills
- Employee Relations
- Operations Management
- Customer Relationship Management (CRM)
- Business operations knowledge
- Inventory Control
- Operations Oversight
- Sales Techniques
- Customer Service
Timeline
Subgerente
Zocalos Restaurante
06.2023 - 06.2024
General Manager
Bolchima
09.2018 - 05.2023
No Degree - Técnico En Sistemas Computacionales
UTEL
Certificado -
Preparatoria Alfonso Calderón Moreno BUAP
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