Eduardo Gallegos
Ciudad De Mexico
Summary
Skilled Labor Worker Experienced Multitasks and works well in fast-paced, high-volume environments. Flexible work and shift schedule with expertise operating basic hand and power tools. Excellent work performance in individual and team roles combined with superior attendance record.
as a Mexican i am benefited by the CUSMA treaty between Mexico, USA and Canada for any procedure related to work.
Overview
4
4
years of professional experience
Work History
Bilingual Call Center Agent
Foundever Mexico
05.2023 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Educated customers on company systems, form completion, and access to services.
Bilingual Agent
Hispanic Teleservices De Guadalajara
07.2022 - 10.2022
- Listened attentively to customer needs and concerns and demonstrated empathy while maximizing rapport-building with customer.
- Maintained advanced knowledge of client products and services and tracked, documented and retrieved information in call tracking database.
- Prepared complete and accurate work and notated accounts in requested language.
- Greeted customers courteously and professionally using agreed-upon procedures and most understandable language.
- Provide solutions for a car rental company, make reservations for clients and give the best option according to their needs.
Back Office Assistant
Atento Servicios
04.2020 - 10.2021
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Review customer documentation to register for a food app
- Review of menus, prices, restaurant logos
- Restaurant registration in excel
Education
No Degree - Electrical Engineering
ESIME Zacatenco
Mexico City Bachelor of Science -
High School Diploma -
Centros De Estudios Tecnologicos 1 "WBC" IPN
Mexico City 10.2018
Technician in Computer Aided Construction Systems - Construction
Centros De Estudios Tecnologicos 1 "WBC" IPN
10.2018
Office Automation - Office Technology
Escuela Secundaria Tecnica N 104
Mexico City07.2014
Skills
- Sales Closing
- Payment Processing
- Customer Service
- Technical Support
- Account Updating
- Inbound Phone Calls
- System Documentation
- Verbal and Written Communication
- Customer Service Optimization
- Communicating With Clients
Reading books
Read books on topics of interest to me, both in my professional area as well as in other areas.
Languages
English
Upper intermediate (B2)
Timeline
Bilingual Call Center Agent
Foundever Mexico
05.2023 - Current
Bilingual Agent
Hispanic Teleservices De Guadalajara
07.2022 - 10.2022
Back Office Assistant
Atento Servicios
04.2020 - 10.2021
No Degree - Electrical Engineering
ESIME Zacatenco
Bachelor of Science -
High School Diploma -
Centros De Estudios Tecnologicos 1 "WBC" IPN
Technician in Computer Aided Construction Systems - Construction
Centros De Estudios Tecnologicos 1 "WBC" IPN
Office Automation - Office Technology
Escuela Secundaria Tecnica N 104
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