Fernando Gamboa
B.A. International Relations
Zapopan
Summary
Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty. Experienced Collections Specialist bringing 5 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Early Stage Collections Agent
Tricolor Auto Group
06.2023 - Current
- Collaborated closely with other departments to ensure consistent handling of outstanding balances across the organization.
- Improved customer satisfaction by providing empathetic and prompt assistance during debt collection calls.
- Reduced delinquency rates by consistently following up with customers on their payment plans.
- Played an active role in the development and implementation of new processes, guidelines, or technologies to enhance the collections function.
- Maximized debt recovery with timely identification and escalation of high-risk accounts to management for further action.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Processed payments and applied to customer balances.
Customer Care Agent
Tricolor Auto Group
03.2021 - Current
BDC Agent
Tricolor Auto Group
10.2018 - 02.2021
Education
MBA - Business Administration
Universidad de Guadalajara
Guadalajara, JaliscoBachelor of Arts - International Relations
Universidad de las Américas
Puebla, PueblaSkills
ACCOUNT UPDATING
INBOUND CALL ANSWERING
PRODUCT AND SERVICE KNOWLEDGE
CUSTOMER SERVICE EXCELLENCE
SCHEDULE APPOINTMENTS
CUSTOMER RELATIONS
COLLABORATION
TEAMWORK
TASK PRIORITIZATION
Sales experience
Self Motivation
Effective Communication
Cooking
I love to cook because food is one of the pleasures of life, from the preparation, the mixture of aromas, the flavors, I prepare appetizers, soups, haute cuisine, and lately even desserts.
Timeline
Early Stage Collections Agent
Tricolor Auto Group
06.2023 - Current
Customer Care Agent
Tricolor Auto Group
03.2021 - Current
BDC Agent
Tricolor Auto Group
10.2018 - 02.2021
MBA - Business Administration
Universidad de Guadalajara
Bachelor of Arts - International Relations
Universidad de las Américas