Fernando Gamboa
B.A. International Relations
Zapopan
Summary
Demonstrated commitment to customer service by building productive relationships, resolving complex issues and boosting customer loyalty. Experienced Collections Specialist bringing 5 years of success in sales and service positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Early Stage Collections Agent
Tricolor Auto Group
06.2023 - Current
- Collaborated closely with other departments to ensure consistent handling of outstanding balances across the organization.
- Improved customer satisfaction by providing empathetic and prompt assistance during debt collection calls.
- Reduced delinquency rates by consistently following up with customers on their payment plans.
- Played an active role in the development and implementation of new processes, guidelines, or technologies to enhance the collections function.
- Maximized debt recovery with timely identification and escalation of high-risk accounts to management for further action.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Assisted in implementing procedures and policies to facilitate timely payments.
- Processed payments and applied to customer balances.
Customer Care Agent
Tricolor Auto Group
03.2021 - Current
BDC Agent
Tricolor Auto Group
10.2018 - 02.2021
Education
MBA - Business Administration
Universidad de Guadalajara
Guadalajara, JaliscoBachelor of Arts - International Relations
Universidad de las Américas
Puebla, PueblaSkills
ACCOUNT UPDATING
Cooking
I love to cook because food is one of the pleasures of life, from the preparation, the mixture of aromas, the flavors, I prepare appetizers, soups, haute cuisine, and lately even desserts.
Timeline
Early Stage Collections Agent
Tricolor Auto Group
06.2023 - Current
Customer Care Agent
Tricolor Auto Group
03.2021 - Current
BDC Agent
Tricolor Auto Group
10.2018 - 02.2021
MBA - Business Administration
Universidad de Guadalajara
Bachelor of Arts - International Relations
Universidad de las Américas