Israel Garcia Hernandez
Customer service representative
Chalco
Summary
Proven leader and adaptable professional with a track record of driving operational efficiency and enhancing team collaboration. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
11
11
years of post-secondary education
4
4
Languages
1
1
Certificate
Work History
Correspondence Specialist
Mexico International GBS Company S.A De C.V
Estado De Mexico
05.2023 - Current
- Consistently met deadlines on projects requiring collaboration across multiple departments within the organization.
- Multi-tasked and tracked multiple priorities in fast-paced environment.
- Maintained strict confidentiality when handling sensitive materials or client information.
- Ensured accuracy of information provided to clients by thoroughly researching topics before composing responses.
Leadership Development Coach
Percepta
03.2022 - 05.2023
- Conducted workshops on topics such as emotional intelligence, change management, and strategic planning to improve overall leadership capabilities among managers with the Kizen methodology.
- Facilitated group coaching sessions to foster teamwork, enhance communication skills, and improve problem-solving abilities among team members.
- Implemented individual development plans for high-potential employees, preparing them for future leadership roles within the organization.
- Fostered a culture of continuous learning within organizations by creating accessible resources/materials focused on professional development.
- Provided one-on-one executive coaching services supporting career transition periods or specific developmental needs of leaders at various levels within organizations.
- Supported the integration of new leaders into organizations through targeted coaching interventions designed to accelerate their adjustment period and ensure long-term success in their roles.
Team Leader - Service Delivery
TTEC
Mexico City
03.2019 - 03.2022
- Evaluated employee performance regularly, providing constructive feedback and support for professional growth.
- Delivered results-driven solutions that improved operational efficiency while meeting or exceeding client expectations.
- Maintained up-to-date knowledge of industry trends, allowing for the implementation of innovative strategies in service delivery.
- Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
- Established and maintained a culture of excellence within the team, setting high expectations for performance and accountability.
Customer Service Representative
TTEC
11.2015 - 03.2019
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained up-to-date knowledge of product and service changes.
Education
High School Diploma -
Colegio De Bachilleres P.L 17
Coyoacán, Mexico City, Mexico 05.2001 - 07.2012
Bachelor of Administrative Studies - Human Capital Administration
UVEG
Guanajuato City, Guanajuato, Mexico 12.2024 - Current
Skills
Problem-Solving
Crypto Currencies, AI development, Chess.
Highly motivated and innovative professional with a deep passion for cryptocurrencies, I am an active participant in cryptocurrency forums and communities, AI development, and chess. Equipped with a solid understanding of blockchain technology, AI algorithms, and strategic thinking.
Quote
Fall seven times and stand up eight.
Japanese Proverb
Certification
Six Sigma White Belt
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Intermediate (B1)
Portuguese
Intermediate (B1)
Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Company CultureWork from home optionFlexible work hoursHealthcare benefitsCareer advancementTimeline
Bachelor of Administrative Studies - Human Capital Administration
UVEG
12.2024 - Current
Correspondence Specialist
Mexico International GBS Company S.A De C.V
05.2023 - Current
Leadership Development Coach
Percepta
03.2022 - 05.2023
Team Leader - Service Delivery
TTEC
03.2019 - 03.2022
Customer Service Representative
TTEC
11.2015 - 03.2019
High School Diploma -
Colegio De Bachilleres P.L 17
05.2001 - 07.2012
Six Sigma White Belt
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