Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ivonne Lagos Palma

Ciudad De México

Summary

Profesional bancario dinámico con amplia experiencia en Banco, destacanda en la gestión de operaciones y el desarrollo de equipos. Tengo una trayectoria comprobada en mejorar la satisfacción del cliente e impulsar el crecimiento del negocio mediante el desarrollo de relaciones efectivas. Experta en gestión de cumplimiento normativo y preparación de auditorías, fomentando una cultura de excelencia y mejora continua en la sucursal.

Overview

7
7
years of professional experience

Work History

Subgerente De Sucursal

Banco Multiva
08.2022 - 05.2025
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
  • Implemented process improvements to increase productivity.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Complied with regulatory guidelines and requirements.

Cajero Principal

Banco Multiva
08.2018 - 07.2022
  • Realice apertura y cierre de boveda, contando y realizando informes del control
  • Manejo de limites de boveda
  • Operación en ventanilla, realizar movimientos especificos de clientes
  • Atención al cliente
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Realice dotaciones de ATM, maximizando el uso de tiempo en relación al cierre o opertura de operación en ventanilla

Education

No Degree - Contaduria Y Finanzas

Universidad Tres Culturas
Cuidad De México
10-2025

Skills

  • Banking
  • Operations management
  • Business development
  • Team development
  • Compliance management
  • Audit preparation
  • Staff education and training
  • Relationship building and management
  • Staff management
  • Risk mitigation
  • Regulatory compliance
  • Audit monitoring
  • Branch service quality
  • Relationship building
  • Conflict resolution
  • Process improvement

Timeline

Subgerente De Sucursal

Banco Multiva
08.2022 - 05.2025

Cajero Principal

Banco Multiva
08.2018 - 07.2022

No Degree - Contaduria Y Finanzas

Universidad Tres Culturas

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Ivonne Lagos Palma