Jasmine Solis
El Paso
Summary
Dedicated professional with extensive experience in call center environments and data processing. Skilled in problem-solving and workflow optimization, ensuring accurate data management and high-quality service delivery. Committed to supporting agent success through timely resolutions and effective training resources.
Overview
8
8
years of professional experience
Work History
Agent Services Representative
Qualfon Data Servies Group LLC
El Paso
07.2023 - 06.2026
- Assisted agents with inquiries and provided timely resolutions to enhance service quality.
- Coordinated communication between agents and support teams to streamline processes.
- Maintained accurate records of agent interactions and transactions using company software.
- Supported onboarding of new agents by providing necessary training materials and resources.
- Processed agent requests efficiently, ensuring adherence to company policies and procedures.
Data Entry Clerk
Professional Document Systems
El Paso
02.2022 - 05.2022
- Processed large volumes of data with accuracy and attention to detail.
- Maintained organized electronic filing systems for easy document retrieval.
- Reviewed documents for completeness and accuracy before data entry.
- Identified and corrected errors in data to maintain high quality standards.
Administrative Clerk
DLP Services
04.2021 - 10.2021
- Processed incoming correspondence and maintained organized filing systems for easy access to information.
- Assisted in preparing reports and documents, ensuring accuracy and adherence to deadlines.
- Collaborated with team members to streamline administrative processes and improve workflow efficiency.
- Entered data into system and updated customer contacts with information to keep records current.
- Increased customer satisfaction with prompt and courteous service while addressing inquiries and concerns.
Cashier
Burlington Coat Factory Distribution Center
11.2020 - 01.2021
- Provided exceptional customer service, addressing inquiries and promptly resolving issues to ensure customer satisfaction.
- Processed customer transactions accurately and efficiently using point-of-sale systems, enhancing checkout experience.
- Maintained accurate cash drawer, ensuring proper balance at shift end.
- Trained new cashiers on operational best practices and systems usage, improving team readiness and service quality.
Cashier
Walmart
03.2020 - 07.2020
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Kohls Department Store
11.2018 - 03.2020
- Processed customer transactions quickly and accurately using point-of-sale systems, ensuring smooth checkout experience.
- Maintained accurate cash drawer and balanced registers at end of shifts, contributing to financial accountability.
- Collaborated with team members to enhance checkout processes, minimizing wait times and improving customer satisfaction.
- Collaborated with team members to streamline checkout processes and reduce wait times.
Education
Associate - Dental Assistant
Brightwood College
8360 Burnham Rd Ste 100, El Paso, TX 79907 06-2018
Skills
- Customer service experience
- Complaint handling
- Customer service
- Data management
- Information organization
- Workflow optimization
- Problem solving
- Strong negotiation skills
- Attention to detail
Languages
English
Timeline
Agent Services Representative
Qualfon Data Servies Group LLC
07.2023 - 06.2026
Data Entry Clerk
Professional Document Systems
02.2022 - 05.2022
Administrative Clerk
DLP Services
04.2021 - 10.2021
Cashier
Burlington Coat Factory Distribution Center
11.2020 - 01.2021
Cashier
Walmart
03.2020 - 07.2020
Cashier
Kohls Department Store
11.2018 - 03.2020
Associate - Dental Assistant
Brightwood College