JORGE CORRAL VALDEZ
Customer Service Manager Representative
Zapopan
Summary
With 5+ years of Customer Service Representative experience, fluent in English and Spanish for effective communication with diverse customers. Dedicated to providing excellent service to current and new customers. Thrives in fast-paced environments, adept at handling incoming calls, addressing product inquiries, resolving issues, and processing orders. Currently expanding language skills by learning Portuguese.
Overview
2025
2025
years of professional experience
1
1
year of post-secondary education
3
3
Languages
Work History
Bilingual Agent
Teleperformance
Zapopan
2 2019 - Current
- In this company I have worked as a bilingual agent as technical support, sales department and loyalty department
I worked as floor support for new agents who were entering the company and I provided supervisory work for a team of 25 people.
In addition to having a lot of experience in the sales area of
collections department services, recently start a new campaign called Intuit Mailchimp which works for automated marketing services.
Education
No Degree - Industrial Design
Universidad Autónoma De Guadalajara
Zapopan, Jal 05.2017 - 01.2018
Skills
-Advanced English
-Office Package
-Computer Repair
-Computer Systems
-Artificial Intelligence
-Mail Management
-Empathy and Patience
-Verbal Communication
-Fluent Communication
-Call Center Experience
-Problem-Solving
-Customer Support
-Payment Collection
-Call Center Operations
Totalyearsofexperience
6
Additionalinformation - Attributes
- Multidisciplinary
- High level of resilience to any circumstance
- Musician
- Excellent vehicle driver (cars only)
- High level of computer skills
- Sales advisor
Willingtotravel
True
Personal Information
Date of Birth: 03/24/99
Industry
- Art and culture
- Customer service
- Automotive
- Communications
- Finance
- Business management
- electrical engineering
- Commercial operations
- Administrative services
- IT support
- Technology
- Information technologies
- Sales
Timeline
No Degree - Industrial Design
Universidad Autónoma De Guadalajara
05.2017 - 01.2018
Bilingual Agent
Teleperformance
2 2019 - Current
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