Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jose Alejandro Rubio Primero

Jose Alejandro Rubio Primero

Torreon

Summary

Responsible and dedicated customer service team member with proven multitasking and organizational skills. Proficient in operating in fast-paced environment to coordinate process payment and complete orders. Well-qualified Costumer Service Specialist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. Successful in inquires with 2 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.

Overview

2
2
years of professional experience

Work History

Costumer Service Assistant

Soriana Hiper Independencia
04.2023 - 07.2023
  • Helped on the receiving part of the warehouse distributing the items to their departments as well as a grocer and being a customer service to clients.

Costumer Service Representative

Union Supply Direct RTS
08.2022 - 04.2023
  • Interacted with clients who wanted assistance to send their loved one care packages and helped answer inquiries, provided correct information with professionalism, and resolved customers concerns.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.


Costumer Service Representative

Q Link Wireless Ideal
03.2021 - 08.2022
  • Assisted customers via telephone email and chat to provide technical support, it is a free government phone service for people with low income. Provided them with correct information and any concerns they might've had also informed them of different cellphones our catalog had to offerso they could purchase along with the free line
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

High School Diploma -

The New America School
High School
05.2010

Skills

  • Information Updates
  • Calm and Professional Under Pressure
  • Issue and Complaint Resolution
  • Inbound and Outbound Calling
  • Sales and Upselling
  • Productivity Standards
  • Customer Retention Strategies
  • Call Center Operations
  • Online Chat

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Timeline

Costumer Service Assistant

Soriana Hiper Independencia
04.2023 - 07.2023

Costumer Service Representative

Union Supply Direct RTS
08.2022 - 04.2023

Costumer Service Representative

Q Link Wireless Ideal
03.2021 - 08.2022

High School Diploma -

The New America School
Jose Alejandro Rubio Primero