MS Office
Jose Erik Aparicio Alarcon
English Language Teacher
Puebla
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed English Language Teacher with 4 years of experience with students from different ages and backgrounds. Focused on maximizing student potential through diverse instructional strategies and classroom management techniques.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
BPO Centers
03.2024 - Current
- Resolved callers complaints with empathy and thoughtfulness, resulting in positive interactions and improving confidence with costumers.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided back office assistance with customer´s data registration and creation of personal accounts.
Customer Service Representative
Alorica Contact Services
07.2023 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
English Language Teacher
Colegio Puebla
01.2023 - 07.2023
- Developed overall yearly curriculum for teaching English-language learners based on school and national requirements.
- Worked one-on-one with students needing individualized attention and developed with special learning plans for struggling people.
- Created hands-on curriculum to promote student interest and receptive learning.
English Teacher
Inglés Individual Puebla
11.2019 - 05.2023
- Tutored and assisted students from different ages to help with English language comprehension and mastery.
- Adapted different language topics based on needs and level of proficiency of students.
- Established positive classroom management boundaries to create safe, known environment for behavior among students.
English Program Coordinator
Inglés Individual Puebla
09.2020 - 09.2021
- Strategized and coordinated to integrate standards, models and organizational improvements.
- Resolved issues associated with education between internal departments.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
Education
Bachelor in English Language Teaching - Foreign Language Teacher Education
Benemérita Universidad Autónoma De Puebla
Puebla, Mexico 08.2014 - 12.2018
Diploma Course - Spanish Teacher Education
Benemérita Universidad Autónoma De Puebla
Puebla, Mexico 03.2022 - 09.2022
High School Diploma -
Centro Escolar Niños Heroes De Chapultepec
Puebla, Mexico 08.2011 - 06.2014
Skills
Group and individual instruction
Problem-solving skills
Leadership
Multitasking
Teamwork
Active listening
Certification
TOEFL ITP - Score of 657
Accomplishments
- Collaborated on the University`s Freshman guiding program "Lobomentores" in 2016.
- Gave a conference on the 1st International Congress of Educational Research and Applied Linguistics (CIIELA) in 2019 about a research on "Teacher´s Perspectives on the NEPBE Curriculum´s Goals and Students´ Characteristics"
- Volunteered as an interpreter on the "DIF-Devlin" program in November 2018, helping people to communicate with ophthalmologists from around the world to get medical attention for free.
Software
Google Workspace
Video Conference Software
Timeline
Customer Service Representative
BPO Centers
03.2024 - Current
Customer Service Representative
Alorica Contact Services
07.2023 - Current
English Language Teacher
Colegio Puebla
01.2023 - 07.2023
Diploma Course - Spanish Teacher Education
Benemérita Universidad Autónoma De Puebla
03.2022 - 09.2022
TOEFL ITP - Score of 657
03-2022
English Program Coordinator
Inglés Individual Puebla
09.2020 - 09.2021
English Teacher
Inglés Individual Puebla
11.2019 - 05.2023
ÖSD Zertifikat- A2
04-2016
Bachelor in English Language Teaching - Foreign Language Teacher Education
Benemérita Universidad Autónoma De Puebla
08.2014 - 12.2018
High School Diploma -
Centro Escolar Niños Heroes De Chapultepec
08.2011 - 06.2014
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