Klency Valeria Silva De Lucio

QUALITY SUPERVISOR/CLINICAL SUPPORT

AlignTech De México, S. De R.L. De C.V

05.2021 - 09.2024

Reduced customer complaints by addressing root causes of quality issues and driving continuous improvement initiatives.
Enhanced product quality by implementing stringent inspection processes and providing comprehensive feedback to production teams.
Overseeing daily operations, providing technical support, and coordinating personnel.
Conducted root cause analyses on recurring defects leading to long-lasting solutions and increased customer satisfaction.
Led regular team meetings to review performance metrics, identify areas of improvement, and develop action plans for progress.
Training in ISO 13485 standard.
Development and implementation of control plans.
Proficient in problem-solving tools, including 8D and Ishikawa.
Experienced in quality management processes.
Investigation of customer complaints and internal reworks.
KPI analysis.
Root cause analysis and corrective actions.
Development of action plans for quality improvement initiatives.
Provide ongoing support and feedback to the production team through continuous education.
Knowledge of Good Manufacturing Practices (GMP) and documentation in the medical industry.
Management of quality and production reports.
Experience supervising teams of 30-40 employees.
Proficient in MES, Salesforce, and Workday management systems.
Basic knowledge of SAP.
Handling and follow-up of new orders.
Cross-functional communication with production and manufacturing areas to resolve issues.
Interaction with customer service for problem resolution via email.
Effective problem-solving in complex situations.
Basic knowledge of mechanical design using Solid Edge software.
Microsoft Office management.