Summary
Overview
Work History
Education
Skills
Websites
Awards
Certification
Timeline
Hi, I’m

Luis Quintanar Monsivais

Business Administrator
Juriquilla
Luis Quintanar Monsivais

Summary

Bilingual (English/Spanish) Sales & Hospitality Professional with over fifteen years of experience and a vast knowledge of interdepartmental operations in luxury hotels, 5 star time share and premium residential properties in Los Cabos, Punta de Mita Puerto Vallarta and Huatulco. Highly energetic, detail-oriented and goal focused with excellent communication and management skills and strong networking capabilities. Experienced Manager, supervisor and trainer, adept at managing multiple tasks effectively, providing conflict resolution and anticipating company and customer's needs. Seeking a senior management position with the potential for future career advancement.

Goal-oriented manager with distinguished experience in hospitality industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

27
years of professional experience
4
years of post-secondary education
1
Certification
1
Language

Work History

Hotel Crowne Plaza & Holiday Inn Zona Diamante

Director of Sales
10.2018 - 03.2024

Job overview

  • Directing all sales action plans related to our Marketing Plan for our 4 properties, promote and generate leads for our group oh hotels, responsible for all sales team operation and the property's proactive sales efforts
  • Implementing all strategies and initiatives in all aspects of sales process focusing on building long-term customer relationships.
  • Maximized profitability with effective pricing structures, aligning offerings with market demand while maintaining competitive positioning.
  • Managed complex negotiations with key accounts resulting in long-term contracts that bolstered annual revenue figures significantly.

Coldwell Banker Vizol

Real Estate Office Manager
09.2017 - 10.2018

Job overview

  • Responsible for the Office Sales & Operation, oversee the operational and legal aspects of commercial and residential properties in the office inventory, also in charge of all Sales Team performance.
  • Coordinated property showings, scheduling appointments for agents while maintaining organized documentation.
  • Supported agents in their daily tasks, fostering a collaborative work environment that increased overall productivity.

9 Bahias Condos & Beach Club

Director of Operations (Opening)
12.2016 - 09.2017

Job overview

  • Director of all 63 Condo Complex Operations & Beach Club, Financial, Sales & Marketing, implemented Vacation Rental Program & Long Term Rentals, creation and application of rules & regulations for residents and guests.

Montecito Beach Village

General Manager
05.2014 - 12.2016

Job overview

  • HOA General Manager, responsible for all aspects of Property Management, Financial, Maintenance, Housekeeping, F&B Service of this intimate collection of 2, 3, & 4 bedroom beach and oceanfront villas within a new residential community.

Best Western Plus Suites

General Manager
05.2013 - 04.2014

Job overview

  • Oversee all aspects of Resort Management in accordance with Company mission statement, including maximization of financial performance, guest satisfaction, and staff development within established quality standards.

Rancho Banderas All Suite Resort

Resort/ Resident Manager
09.2008 - 05.2013

Job overview

  • Directed all Resort Operations
  • Rooms Division, Sales & Marketing, Food & Beverages All Inclusive and EP, Spa, Tour & Travel, Maintenance, Security, Reservations, Groups & Special Events.

One&Only Palmilla Resort

Director of Front Office
11.2003 - 11.2007

Job overview

  • Directed all Front Office Operations, extending from Valet Parking, Bell Staff, PBX and Front Desk, Managed staff, administering training and feedback while maintaining excellent service standards
  • Completed all weekly schedules, payroll, budgeting while maintaining a strong, cooperative team
  • Pre-blocked rooms and conducted walk-throughs prior to arrival, coordinated amenities and greeted all VIPs
  • Coordinated computer conversion and training for complete resort migration from Fidelio to Opera
  • Hired as Front Office Supervisor to assist in re-opening duties, including hiring, training and coordination.

City Express Hotel

Front Desk Supervisor
04.2003 - 11.2003

Job overview

  • Hired for the opening for the resort
  • Administered training for Front of the House, including Bell Staff and Front Desk Staff
  • Improved customer service, streamlined policies and upheld hotel standards.

Colegio de Bachilleres No. 1

English Teacher
02.2001 - 11.2003

Job overview

  • Taught English to native Spanish speaking students between the ages of 15 and 18
  • Prepared materials such as syllabi, assignments, and handouts in accordance with course outlines
  • Integrated all language skills (listening, speaking, reading, and writing) into discussions and assignments
  • Evaluated class assignments, homework, grading and participation, as well as maintained attendance.

Hotel Casa del Mar

Front Desk Manager
03.1998 - 02.2001

Job overview

  • Hired as Front Desk Agent and promoted to Front Desk Manager after a few months
  • Assisted the Director in administration and management of all Front Desk Operations
  • Supervised staff and resolved guest concerns, implementing resolutions using discretion and judgment
  • Reconciled daily receipts and transactions, tracing discrepancies and ensuring accounting accuracy.

Hotel Fiesta Inn

Front Desk & Reservations Manager
10.1997 - 02.1998

Job overview

  • Income Auditor (Overnight Shift); Accounting, Administration and Management of all Front Desk Operations
  • Supervised staff and resolved guest concerns, implementing resolutions using discretion and judgment
  • Reconciled daily receipts and transactions, tracing discrepancies and ensuring accuracy.

Parque Papagayo ACAPAC

Income Auditor
03.1997 - 09.1997

Job overview

  • Income Auditor (Overnight Shift); Accounting, Administration and Management of all outlet operations
  • Reconciled daily receipts and transactions, tracing discrepancies and ensuring accuracy.

Education

Instituto Tecnologico de San Luis Potosi

Degree in Administration of Tourism Business - Hotel & Restaurant Management
01.1993 - 05.1997

University Overview

Skills

Highly energetic

Awards

Awards
  • Manager of the Year - 2000
  • Supervisor of the Quarter - 2004, 2006

Certification

CPSP - Certified Professional Sales Person

Timeline

CPSP - Certified Professional Sales Person

01-2019
Director of Sales
Hotel Crowne Plaza & Holiday Inn Zona Diamante
10.2018 - 03.2024
Real Estate Office Manager
Coldwell Banker Vizol
09.2017 - 10.2018
Director of Operations (Opening)
9 Bahias Condos & Beach Club
12.2016 - 09.2017
General Manager
Montecito Beach Village
05.2014 - 12.2016
General Manager
Best Western Plus Suites
05.2013 - 04.2014
Resort/ Resident Manager
Rancho Banderas All Suite Resort
09.2008 - 05.2013
Director of Front Office
One&Only Palmilla Resort
11.2003 - 11.2007
Front Desk Supervisor
City Express Hotel
04.2003 - 11.2003
English Teacher
Colegio de Bachilleres No. 1
02.2001 - 11.2003
Front Desk Manager
Hotel Casa del Mar
03.1998 - 02.2001
Front Desk & Reservations Manager
Hotel Fiesta Inn
10.1997 - 02.1998
Income Auditor
Parque Papagayo ACAPAC
03.1997 - 09.1997
Instituto Tecnologico de San Luis Potosi
Degree in Administration of Tourism Business - Hotel & Restaurant Management
01.1993 - 05.1997
Luis Quintanar MonsivaisBusiness Administrator