Luis Alberto Chavez Martinez

on-site support technician, daily support, creation of SMTP, pop3 and office 365 email accounts, Coordination with IT departments for the integration of new analytical tools.

Writing reports on problems encountered and proposed solutions through the

Spiceworks Help Desk ticket system.

Preventive and corrective maintenance of computer equipment, document printers, as well as label printers.

Configuration and administration of Access point of the ubiquiti brand.

Coordination of daily support activities, administration of

Servers, network management, Cisco switches, Ruckus and/or Cisco APs, computer equipment.

DNS implementation, Active Directory, VPN creation,

Creación de usuarios en el dominio, mantenimiento y configuración de equipos de impresión de documentos, así como de impresoras de etiquetas (Zebra y Gerber).

* Efficient fulfillment of tasks

Assigned.

* Attention and customer service.

* Preparation of reports and reports.

* Development of projects and programs.

* Attention and management of the company's email.

Shift manager giving face-to-face support in Bermudez plant as well as to Praderas and JDC via remote, coordinate with the staff in charge for the resolution of tickets through the Service Now system, in the daily tasks was more common the repair of zebra printers, HP document printers, DELL, as well as computer equipment, structured cabling, wiring certification, creation of user accounts, installation of corporate images, in charge of equipment guarantees with DELL and HP.

Creation of courses for direct users of Zebra printing equipment.

Outstanding fact, we were in the transition from TE Connectivity to

Commscope

* Cost reduction.

* Identification of improvement opportunities and proposal of optimization plans.

* Preparation of reports and reports.

* Maintenance of the database and records.

* Problem solving and incident attention.

* Collaboration with the different departments of the company.

Support technician for sales islands and parent store, office installation, windows installation, printer configuration, structured network cabling, review of equipment guarantees, maintenance of document printers as well as ticket printers.