Luis Eduardo Soto Astorga
Durango
Summary
Bilingual communication specialist prepared for multifaceted interpreting roles. Background includes bridging language barriers in legal, medical, and educational environments while enhancing mutual understanding. Focus on seamless team collaboration and adaptability, with proven linguistic proficiency and cultural awareness.
Overview
19
19
years of professional experience
Work History
Bilingual Interpreter
Thinkterperters (Propio Language Services)
08.2023 - Current
- Elevated customer service quality by offering real-time bilingual support for inquiries, complaints, and resolutions.
- Safeguarded confidentiality by adhering to strict professional ethics and privacy guidelines during interpretation sessions.
- Enhanced workplace safety by translating essential safety regulations into other languages for non-English speaking employees.
Bilingual Interpreter
Kelly Services (Language Line Solutions)
06.2023 - 08.2023
- I worked as a bilingual interpreter for clients in areas L2, L3 and L4 during a two month period.
Home Depot Campaign
Results-CX (Obregon)
01.2021 - 01.2023
- I worked in the Home Depot campaign (home office) for the call center Results-CX. My responsibilities consisted of customer service, helping the customers with questions regarding the product, payments, and package tracking.
Telephone Executive
Teleperformance (Aeroméxico Bilingüe)
01.2020 - 01.2021
- Telephone executive in charge of providing customer service based on their needs and general questions about tickets, complaints and reports. Also, I would make ticket sales in cases requested by the client. Experience in home office 14 months.
Security Guard
Sams Club
01.2019 - 01.2020
- At Sams Club El Eden I worked as a security guard looking after the store goods and providing customer service.
Security Guard
Soriana Madero
01.2014 - 01.2019
- At Soriana Madero I worked as a security guard and I was in charge of taking care of the goods of store and also to provide basic service to its customers.
Dish Washer, Kitchen Assistant, Waiter
Los Dos Molinos
01.2006 - 01.2012
- At Los Dos Molinos I started as a dish washer and later worked as a kitchen assistant and finally as a waiter.
Education
High School -
Washington Jr. High School
01.2001
High School - undefined
Joliet Central High School
01.2003
Skills
- Fluent bilingualism
- Fast thinking
- Cross-cultural communication
- Accuracy and precision
- Memory retention
- Vocabulary expansion
- Interpretation equipment use
- Terminology research
LANGUAGES
English 100%
Spanish 100%
References
- Marisol, Fraire Hidalgo, (618) - 368 - 14 - 81
- Alberto, Soto Astorga, (618) - 296 - 25 - 48
- Arely Soto, (+1 480- 764-6989
Timeline
Bilingual Interpreter
Thinkterperters (Propio Language Services)
08.2023 - Current
Bilingual Interpreter
Kelly Services (Language Line Solutions)
06.2023 - 08.2023
Home Depot Campaign
Results-CX (Obregon)
01.2021 - 01.2023
Telephone Executive
Teleperformance (Aeroméxico Bilingüe)
01.2020 - 01.2021
Security Guard
Sams Club
01.2019 - 01.2020
Security Guard
Soriana Madero
01.2014 - 01.2019
Dish Washer, Kitchen Assistant, Waiter
Los Dos Molinos
01.2006 - 01.2012
High School - undefined
Joliet Central High School
High School -
Washington Jr. High School
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