Summary
Overview
Work History
Education
Skills
Timeline
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María Cristina Montes Martínez

Ventas
Mexico City

Summary

Dynamic receptionist with proven expertise at Dental Park, excelling in customer service and data entry. Recognized for enhancing client satisfaction through effective communication and problem resolution. Skilled in office management and adept at multitasking, ensuring a welcoming environment while efficiently managing inquiries and appointments. Committed to fostering positive client relationships.

Overview

7
7
years of professional experience

Work History

Recepcionista

Dental Park
OKLAHOMA 152
02.2023 - 04.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered central telephone system and directed calls accordingly.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Corresponded with clients through email, telephone, or postal mail.
  • Manejo de Excel: creación y edición de hojas de cálculo, uso de fórmulas básicas, filtros, tablas y organización de datos.

Mostrador

Farmacia Guadalajara
03.2022 - 06.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • and join reward programs.
  • Restocked and organized merchandise in front lanes.

Recepcionista

Papa Guapa
EUGENIA 101
01.2020 - 01.2022
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Manejo de redes sociales: experiencia en la publicación de contenido, atención a mensajes, promoción de productos y uso de herramientas como Facebook, Instagram y WhatsApp Business para atraer clientes y aumentar ventas.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Receptionist

Chazz
06.2018 - 01.2019
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Habilidades sólidas en ventas y atención al cliente. Me destaco por alcanzar objetivos, recomendar productos con enfoque empático y generar confianza con los clientes. Tengo facilidad para cerrar ventas y brindar una experiencia positiva que fomente la recompra

Education

Preparatoria SEP
Av. Revolución 1425, Tlacopac, Álvaro Obregón, 010

Skills

Data entry

Telephone skills

File management

Office management

Timeline

Recepcionista

Dental Park
02.2023 - 04.2025

Mostrador

Farmacia Guadalajara
03.2022 - 06.2023

Recepcionista

Papa Guapa
01.2020 - 01.2022

Receptionist

Chazz
06.2018 - 01.2019

Preparatoria SEP

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María Cristina Montes Martínez Ventas