Maria Guadalupe Galaviz Robles

Initially, I started as a phone agent, scheduling appointments for Clinica Medica Familiar del Dr. Rios.

After I was moved to the Reminders department, I assisted by calling out to patients and providing them with messages from the providers that they have for them.

I am now in the Outbound 'back office' team. I assist the agents on the floor by sending out medication, lab orders that were not received, looking for appointments, and answering questions that the other agents might have. I still work on the Reminders, case management, and hospital follow-ups.

I also work Wix. It's the website where current patients or new patients can send messages and request to schedule appointments. I call them to follow up to their request.

• Assisted students with questions regarding their loan application process.
• Assisted borrowers with applying for deferment or forbearance when needed.

• Performed data entry tasks for tracking purposes.
• Maintained customers up to date with order status and answered any questions they might have

• I assisted on the floor with any questions the agents might have regarding the product.
• In charge of the email team, I had to make sure the inboxes were up to date and clean.