Summary
Work History
Education
Skills
Timeline
Additional Information
Social Media
Volunteer Experience
Overview
Generic

Martha Gabriela Ascencio Olvera

Loma, Tonalá, Jalisco

Summary

To propel my career in customer service, I aim to leverage my diverse background in pharmaceuticals and veterinary medicine. My academic and professional journey has generated in me a passion for providing exceptional service and care to both humans and animals alike. I thrive on the satisfaction that comes from positively impacting the lives of clients and patients through meaningful interactions and effective solutions. My objective is to seamlessly blend my expertise in customer service with my knowledge in healthcare, creating a combination that drives both personal and professional growth. I am dedicated to continuously sharpening my skills and expanding my horizons to deliver unparalleled service, while also finding fulfillment in the connections I make and the impact I have on individuals' well-being. I am committed to pursuing opportunities that allow me to apply my talents and abilities in a dynamic customer service environment, fostering not only economic success but also intellectual enrichment. Striving for this balance ensures that I remain fulfilled and motivated in my career pursuits, ultimately contributing to my overall personal and professional fulfillment.

Work History

NYL Consultant

TATA Consultancy Services/NYL Insurance
Guadalajara
01.2022 - Current
  • Customer service to NYL customers under the AARP program; helping them with: - payments/payment clarification - coverage review - updates/changes on their policies - review of their coverage - issues with NYL web page - questions on products offered, or in any case, get them to the department that can further assist them
  • Handling of all call types done through this campaign: Spanish calls, outbound and inbound calls, welcome calls, web help calls and all within the metrics established by NYL and TCS while providing the best customer service possible.

Account Executive

06.2002 - 01.2022
  • Instagram: mabrielashhh respond any questions
  • Making outbound calls to follow up on customer’s payments.

Account Executive

American Express
Guadalajara
01.2021 - 01.2022
  • Receiving calls from AMEX customers in order to process payments, clarify any payment issues, process specific purchase requests and

Conformity Analyst

Pisa Farmacéutica Mexicana
  • Providing service and follow up to the 11 accounts assigned by being the first point of contact for Pisa regarding any topic of interest the client might have; from purchase orders to manufacturing product, shipments, invoicing and complaint follow up
  • These accounts are from countries such as Canada, USA, Brazil, Italy and Mexico
  • Additional to the service provided, my responsibility is to: Generate sales forecasts, Annual budget for my accounts, Generate new business (new accounts, projects in the already existing accounts), Price upgrade, Inventory Control, Invoice + payment follow up, Follow up on shipments/deliveries with the manufacturing, warehouse and logistics teams
  • Client Service: follow up/client satisfaction calls, client visits (lodging, transportation, meals) and development and maintenance of commercial relations
  • All of this with the objective of having an optimum control of my accounts in order to achieve the set goals for Pisa while maintaining proper client service
  • Complaint and Non, Pisa Farmacéutica Mexicana
  • Direct follow up with clients and consumers for the satisfactory conclusion of their complaint reports based on the current regulation and norms; direct customer service.

Quality Control Inspector

Pisa Farmacéutica Mexicana
  • Supervision of the veterinarian and human medicine manufacturing processes with the objective of obtaining finished product on time and with the level of quality specified by the current norms and regulations, always taking into account the client´s specifications (with experience in 8 different processes and the 6 stages that each process involves).

Assistant Veterinarian

Loma Dorada Veterinary Clinic
  • Communication with suppliers, scheduling of grooming appointments, surgery assistant and support in any other activity requested by the
  • Veterinarian in charge.

Assistant Veterinarian

Animal Health Center
  • In charge of receiving patients and reviewing their medical history and anamnesis, diagnostic test and surgery assistant, delivery and euthanasia support additional to any other assigned activity during the shift.

Education

Certification, Wildlife Management And Zoo Animals -

EUROINNOVA Business School - Online
08.2022

Pre-Veterinarian -

CETI Centro De Enseñanza Tecnica Industrial
06.2012

Industrial Chemistry

CUCBA Centro De Ciencias Biologicas Y Agropecuaria
06.2002

M.D - Veterinary Medicine

Skills

  • English:
  • Native Speaker
  • Italian: First Level Student
  • MS Office
  • SAP
  • Client Engagement
  • Analytical Thinking
  • Issue Resolution
  • Client rapport
  • Processes and procedures
  • Attention to Detail

Timeline

NYL Consultant

TATA Consultancy Services/NYL Insurance
01.2022 - Current

Account Executive

American Express
01.2021 - 01.2022

Account Executive

06.2002 - 01.2022

Conformity Analyst

Pisa Farmacéutica Mexicana

Quality Control Inspector

Pisa Farmacéutica Mexicana

Assistant Veterinarian

Loma Dorada Veterinary Clinic

Assistant Veterinarian

Animal Health Center

Certification, Wildlife Management And Zoo Animals -

EUROINNOVA Business School - Online

Pre-Veterinarian -

CETI Centro De Enseñanza Tecnica Industrial

Industrial Chemistry

CUCBA Centro De Ciencias Biologicas Y Agropecuaria

M.D - Veterinary Medicine

Additional Information

  • Beginner ACCOMPLISHMENTS , Excellent customer service by NYL (customer survey scores of 90-100% each month) Completion one year ahead of time of TCS courses on cyber security, project management and appropriate work place practices among others. Accomplishing yearly sales goals 3 months prior to established date as Account Executive (Pisa Pharma)

Social Media

  • Facebook: Martha Gabriela Ascencio
  • Instagram: mabrielashhh

Volunteer Experience

  • Clínica Veterinaria Loma Dorada, Asistente Veterinario, Atención a Clientes / Ventas / Clínica de Pequeñas Especies. Recepción de proveedores, agendar y llevar a cabo estéticas caninas, apoyo en cirugías y actividades asignadas por médico a cargo.
  • Centro de Salud Animal de Tonalá, Asistente de Médico en Guardia Turno Matutino, Atención a Clientes / Capacitación / Clínica de Pequeñas Especies. Responsable de la recepción de pacientes, toma de historia clínica y anamnesis, apoyo en pruebas de diagnóstico, cirugías, partos, eutanasia y cualquier otra actividad asignada por el médico responsable en turno.

Overview

22
22
years of professional experience
1
1
Language

Similar Profiles

  • Daniel Alejandro Saldivar Acevedo

    Daniel Alejandro Saldivar AcevedoDaniel Alejandro Saldivar Acevedo

    Data Processing Analyst at New York Life Insurance Company Project (TATA Consultancy Services)Data Processing Analyst at New York Life Insurance Company Project (TATA Consultancy Services)

    View Profile
  • Nilesh Khunte

    Nilesh KhunteNilesh Khunte

    SENIOR MANAGER - OPERATIONS AND INSURANCE DOMAIN CONSULTANT at TATA CONSULTANCY SERVICES (CLIENT -LEADING EU INSURANCE COMPANY)SENIOR MANAGER - OPERATIONS AND INSURANCE DOMAIN CONSULTANT at TATA CONSULTANCY SERVICES (CLIENT -LEADING EU INSURANCE COMPANY)

    View Profile
  • Vrunda Chindhade

    Vrunda ChindhadeVrunda Chindhade

    HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited

    View Profile
Martha Gabriela Ascencio Olvera