Miguel Gonzalez

Led and managed a cross-functional team in the development and implementation of innovative augmented reality applications. Directed project planning, resource allocation, and execution strategies to ensure timely delivery of high-quality AR solutions. Collaborated with stakeholders to define project goals, integrate user feedback, and enhance product functionality. Actively participated in the internal transition from US-based operations to a service center, facilitating smooth change management and operational efficiency. Fostered a collaborative and creative team environment, driving continuous improvement and achieving key performance metrics.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

Contributed to the successful internal transition from Denton to the Monterrey Shared Services Center, ensuring a seamless shift in operations and processes. Managed credit reviews for new customers and facilitated the setup of new accounts in SAP, including the approval of customer master changes. Generated and analyzed cash collection reports to optimize cash flow. Oversaw daily AR activities, including credit management, billing, collections, legal issues, and coordination with third parties. Performed month-end activities such as bad debt reserve calculation and revenue recognition to ensure financial accuracy and compliance.

• Monitored changes in industry best practices, implementing relevant techniques for improved accounts receivable management.
• Enhanced reporting accuracy by maintaining up-to-date customer records and reconciling accounts.

Played a key role in the internal transition from the Bratislava Business, facilitating a smooth shift in operations. Conducted collections calls to recover overdue payments and followed up on disputes related to non-collectable invoices. Analyzed and reported on collection metrics to drive improvements and ensure accurate financial tracking. Maintained effective internal communication with local branches to resolve issues and streamline collection processes.

• Worked in call center environment handling manual and automatically dialed outbound calls.
• Negotiated to collect balance in full.

Assisted with billing processes, ensuring accurate and timely invoicing for customers. Supported the maintenance and update of customer master data, including creating new customer profiles and verifying information. Contributed to credit and collection activities by reviewing credit terms, monitoring overdue accounts, and assisting in collection efforts. Gained hands-on experience in financial operations and developed skills in data management and customer relations.

• Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
• Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.