Miguel Ángel Ramos Hilario
Tijuana
Summary
Proven ability to establish and maintain excellent communication and relationships with clients. Dedicated to identifying customer needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the customer service industry. Bilingual, hardworking, and ready to join my next team. A strong leader who works well under pressure, and exudes positivity. Highly organized, and skilled in written and verbal communication.
Overview
9
9
years of professional experience
Work History
Customer Support
Printful
09.2023 - 02.2025
- Responded promptly to customer inquiries via live chat and email, addressing issues related to account management and billing
- Utilized Printful's website and internal knowledge base to provide accurate and detailed information, ensuring consistent and quality customer interactions
- Effectively escalated and collaborated with cross-functional teams (including technical support, billing, and operations) to resolve customer issues quickly and efficiently
- Maintained a high level of customer satisfaction by managing multiple communication channels and ensuring issues were resolved correctly and in a timely manner
- Documented recurring customer concerns and contributed to internal process improvements, enhancing overall service delivery
Customer Service Representative
GGA Solutions
02.2023 - 07.2023
- Engaged in delivering exceptional customer service through live chat interactions
- Assisted customers in resolving their queries, providing accurate information, and offering solutions
- Resolved complex customer problems by utilizing available resources and escalating when necessary
Call center Agent
CCSI Call Center Services International
07.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction (Managed over 80 customer calls per day)
- Addressed customer account discrepancies and concerns
- Responded to customer calls and emails to answer questions about products and services
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
Soporte Tecnico
Telvista
09.2018 - 06.2020
- Asesoría y soporte tecnico a clientes de Telmex atraves de llamadas para resolver e indentificar problemas de internet y equipos de computo, como de internet para mejorar su conexión
Agente telefónico
ANEXA TELECOMUNICACIONES SA DE CV
07.2016 - 03.2018
- Asesoría a clientes de Telcel para resolver inquietudes, quejas dar información de los servicios así como asesoramiento básico con sus equipos móviles, y ofrecer servicios adicionales para la contratación que puedan requerir
Education
High School Diploma With A Specialization - Business Administration And Management
Cecyte Cachanilla
Tijuana, B.C06-2016
Skills
- Ability to Work in Team
- Ability to work under pressure
- Customer support and communication
- Customer support and service
- Adaptability
- Fast learner
- Effective time management
- Computer skills
Timeline
Customer Support
Printful
09.2023 - 02.2025
Customer Service Representative
GGA Solutions
02.2023 - 07.2023
Call center Agent
CCSI Call Center Services International
07.2022 - 02.2023
Soporte Tecnico
Telvista
09.2018 - 06.2020
Agente telefónico
ANEXA TELECOMUNICACIONES SA DE CV
07.2016 - 03.2018
High School Diploma With A Specialization - Business Administration And Management
Cecyte Cachanilla
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