Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Miguel Angel Galarza Carmona

Miguel Angel Galarza Carmona

Juarez,ROO

Summary

Wide experience in customer service and customer experience. Also having a good performance in communication and oratory. Furthermore, I have experience as an AI trainer. I am able to follow processes in several software programs and have a passion for language learning. Having said that, I am glad to say that all of this has led me to work with Indians, Filipinos, Americans, and Spanish people.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Insurance Verification Specialist

Infolink
06.2023 - 06.2024

I did collaborate with Philippine, American, Indian, and Spanish specialists to perform the following functions:


-Collect medical insurance benefits for specific medications.

-Follow relevant processes, written as verbal quality controls depending on the organization or corporation that the medication is from in every single case.

-Being the first quality control filter for the collected information, following the accurate quality process.

-Constantly training AI for an enhancement in the collection of information and time-optimizing.

-Regularly joining in meetings, as for daily activities, as for new enhancement projects, and as for feedback proposals.


Promoter

Grupo Modelo
04.2023 - 06.2023
  • Boosted product sales by conducting engaging product demonstrations and highlighting key features.
  • Identified potential leads through active listening and targeted questions during promotions, effectively expanding the customer base.
  • Managed inventory levels during promotions, preventing stock shortages or overstock situations that could impact sales performance.

Education

International Relations - International Policy Analysis

Universidad Autonoma De Chihuahua
Ciudad Juárez, Chihuahua, Mexico
12.2025

Skills

  • Team Working
  • Proactivity
  • Microsoft Office skills
  • Eloquence
  • Self-taught
  • Verbal and written communication
  • Customer Service
  • Project Development

Certification

Certified bestowed by "ET SET Certificate" Having a C1 as a result in CEFR scale.

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)
French
Elementary (A2)

Timeline

Insurance Verification Specialist

Infolink
06.2023 - 06.2024

Promoter

Grupo Modelo
04.2023 - 06.2023

International Relations - International Policy Analysis

Universidad Autonoma De Chihuahua

Certified bestowed by "ET SET Certificate" Having a C1 as a result in CEFR scale.

Miguel Angel Galarza Carmona