Monica Guerrero Chavez
Call Center Representative Agent
Ciudad Nezahualcoyotl, México
Summary
Proven Collections Agent at CCSI with a track record of negotiating successful payment plans, showcasing exceptional delinquent account management and empathy. Skilled in outbound calling and customer needs assessment, achieving significant results in debt recovery and service quality.
Overview
3
3
years of professional experience
Work History
Collections Agent
CCSI
01.2023 - Current
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Counseled debtors on payment options and arranged installment agreements.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Managed past due collection calls.
Technical Support Agent
TTEC
07.2022 - 11.2022
- Walked individuals through basic Internet and TV troubleshooting.
- Followed up with clients to verify optimal customer satisfaction following support .
- Sell
television channels for users
Customer Service Representative
TELVISTA
10.2021 - 07.2022
- Assist users with car rental in the ABG campaign.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Sell
different types of insurance to provide a safer experience to users.
Education
Bachelor's Degree - Civil Engineering
Univarsidad Nacional Autónoma De México
CDMX 05.2001 -
Skills
Credit adjustments
Delinquent account management
Outbound calling
Multitasking
Flexibility and adaptability
Customer needs assessment
Timeline
Collections Agent
CCSI
01.2023 - Current
Technical Support Agent
TTEC
07.2022 - 11.2022
Customer Service Representative
TELVISTA
10.2021 - 07.2022
Bachelor's Degree - Civil Engineering
Univarsidad Nacional Autónoma De México
05.2001 -
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