RICARDO MILLA
GUADALAJARA
Summary
Experienced DevOps professional prepared for this role with strong background in implementing and managing CI/CD pipelines, cloud infrastructure, and automation tools. Adept at fostering team collaboration and achieving results, flexing with changing needs, and ensuring reliability. Skilled in containerization, orchestration, and configuration management, with focus on continuous improvement and operational excellence.
Overview
13
13
years of professional experience
Work History
Senior DevOps Engineer
SOLIDIGM
Guadalajara, Jalisco, Mexico (Remote)
01.2024 - Current
- Reduced deployment times with the introduction of CI/CD pipelines for multiple projects.
- Developed custom scripts using Python or Bash languages to automate repetitive tasks or integrate disparate systems effectively streamlining workflows across departments.
- Streamlined infrastructure management through automation using industry-leading tools such as Ansible, Kubernetes, and Terraform.
- Created team strategy for SDLC automation, configuration management and release management.
- OpenStack installations.
- Responsible for designing, implementing, and optimizing OpenStack environments to meet the needs of our organization.
- Handle Container based technologies
- Handle Splunk to identify, document and plan to mitigate technical risks to accounts to prevent customer churn.
Analyze logs with queries to identify vulnerabilities - Implement AWS Service like EC2, S3, RDS, Lambda, VPC, CloudFormation, IAM, AWS Config, CloudTrail, GuardDuty.
SRE Manager
Pepsi
Guadalajara, Jalisco, Mexico (Remote)
01.2023 - 12.2023
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Use extensive use of DevOps tools.
- Containerization with Kubernetes Docker and the administration of virtualization technologies like OpenStack and VMware.
- Extensive use of AWS Service like EC2, VPC, S3, ECS, EKS and Cloudformation.
- Implement AWS KMS to cypher data.
- Monitor multi-channel service delivery, analyzing performance metrics to identify trends to enhance customer experiences by recommending and implementing process improvements.
- Use of Service now for Incident management.
DevOps Lead
FICO
Guadalajara, Jalisco, Mexico (Remote)
01.2020 - 11.2022
- Reduced deployment times with the introduction of CI/CD pipelines for multiple projects.
- Developed custom scripts using Python or Bash languages to automate repetitive tasks or integrate disparate systems effectively streamlining workflows across departments.
- Streamlined infrastructure management through automation using industry-leading tools such as Ansible, Kubernetes, and Terraform.
- Created team strategy for SDLC automation, configuration management and release management.
- Implemented deployment strategies using container orchestration tools such as [Software].
- Championed a DevOps culture within the organization that emphasized collaboration between development, operations, and QA teams for seamless software delivery.
- Maintained metrics visibility using Datadog and Prometheus/Grafana to create useful dashboards and monitors.
- Integrated security into cloud architecture solutions to prevent bugging.
- Collaborated with cross-functional teams to drive continuous improvement in the software delivery process.
- Evaluated emerging technologies in the DevOps space and recommended strategic adoption of solutions that aligned with organizational goals and requirements.
- Optimized cloud resource usage by analyzing cost metrics and making recommendations for more efficient configurations.
- OpenStack installations.
- Responsible for designing, implementing, and optimizing OpenStack environments to meet the needs of our organization.
- Handling AWS Services like EC2, S3, RDS, Lambda, VPC, CloudFormation, IAM, AWS Config, CloudTrail, GuardDuty, Route 52, Migration Hub.
Site Reliability Engineer
TCS
Querétaro City, Querétaro, Mexico
02.2020 - 10.2020
- Improved incident management workflows by creating comprehensive documentation on troubleshooting procedures and common issues resolution steps.
- Developed custom scripts/tools as needed to automate routine tasks, increasing overall team productivity and efficiency.
- Conducted root-cause analyses after major incidents to identify areas for process improvement or technical enhancement opportunities.
- Evaluated new technologies and tools to enhance overall system performance, stability, and security.
- Contributed to the ongoing refinement of internal processes and procedures within the site reliability engineering discipline through regular reviews, updates, and knowledge sharing activities.
- Improved deployment efficiency, automating processes using CI/CD pipelines.
- Streamlined onboarding process for new engineers, significantly improving team productivity and knowledge sharing.
- Optimized database performance, analyzing and restructuring data storage solutions.
- Facilitated seamless migrations to new platforms, ensuring zero data loss and minimal service disruption.
- Improved service reliability, meticulously documenting system architectures and maintenance procedures.
- Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
- Extensive use of monitoring tools like elastic, new relic, application dynamics, prometheus, zabbix.
DevOps Engineer
AMDOCS
Guadalajara, Jalisco, Mexico
07.2018 - 12.2019
- Improved code deployment efficiency by automating processes with CI/CD pipelines.
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
- Designed and implemented containerization strategies using Docker and Kubernetes, improving resource utilization and management.
- Implement Amazon Web Services infrastructure solutions.
- Oversee and advise on the implementation of the customers Snowflake platform.
- Collaborate with Snowflake GTM and product teams to ensure customer alignment to Snowflake goals
- Worked on migration of on-premises infrastructure to on-cloud.
- Refactor of cloud infrastructure based on changing client needs.
- Develop/Maintain tools and libraries for automating daily operations with Oracle Cloudera Distribution
- Agile Backlog Management and Source Code Management
- Compliance Automation and Configuration Management experience with Ansible and Terraform
- Create Scala/Spark jobs for data transformation and aggregation.
- Produce unit tests for Spark transformations and helper methods.
- Reduced system downtime for critical applications by implementing robust monitoring and alerting tools.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
- Fostered innovation by researching and integrating cutting-edge technologies into existing systems.
DevOps Engineer
Oracle
Guadalajara, Jalisco, Mexico (Remote)
09.2011 - 04.2018
- Automated manual tasks through scripting languages such as Python or Shell, boosting team productivity levels.
- Maintained version control systems like Git or SVN for seamless collaboration among developers and engineers during project lifecycles.
- Monitored automated build and continuous software integration process to drive build/release failure resolution.
- Contributed to the creation of a DevOps culture within the organization, leading to increased agility and cross-functional collaboration.
- Provided 24/7 on-call support for critical systems, ensuring high availability and rapid issue resolution.
- Mitigated security risks by conducting regular vulnerability assessments and applying necessary patches.
- Optimized build processes using tools such as Jenkins or Bamboo for fast feedback loops in development cycles.
- Enhanced application performance by optimizing infrastructure configurations based on usage patterns.
- Coordinated disaster recovery planning and execution, ensuring business continuity in emergency situations.
- Advocated for best practices in code management, leading to improved code quality and team efficiency.
- Reduced system downtime with effective incident management and rapid response strategies.
- Enhanced system reliability with proactive monitoring and troubleshooting of network issues.
- Implemented containerization using Docker, leading to improved application scalability and manageability.
- Designed and executed cloud infrastructure migrations, resulting in enhanced system flexibility and cost savings.
- Led adoption of agile methodologies, improving project delivery times and team responsiveness to change.
- Coordinated deployments of new software, feature updates and fixes.
- Tested and deployed scalable and highly available software products.
- Built databases and table structures for web applications.
- Designed and implemented scalable applications for data extraction and analysis.
- Optimized dust, temperature and humidity controls for installed systems.
- Responsible to put on board to new members into the ACS Team
- Support Customers 24x7 for USA, EUR and LAD Middleware Troubleshooting ( WebLogic, Tuxedo, OSB , ODI, OVD, Golden Gate) Installation and Patching Activities on the Oracle Red Stack for EPM and Database.
- Experience with USA and LAD customers using Oracle SOA Suite 12c, Oracle OSB(Database Adapter, File Adapter, Oracle Applications Adapter), Oracle BPEL, Oracle Web Services.
- Supervised work of programmers, designers and technicians, assigned tasks and monitored performance against targets.
- Corrected, modified and upgraded software to improve performance.
- Translated technical concepts and information into terms parties could easily comprehend.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
Education
Bachelor of Science - Computer And Information Sciences
Holy Springs
Mississippi 12-1994
Skills
- Cloud computing expertise
- Containerization technologies
- Scripting languages
- Monitoring and logging
- Incident management
- Infrastructure automation
- Continuous deployment
- Virtualization technologies
- Software development tools: JIRA, confluence
- Linux environments
- Continuous integration systems
- Software architecture
- GitHub collaboration
- OpenStack
- Splunk, Grafana, Prometheus, Dynatrace, DataDog
Languages
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Portuguese
Intermediate (B1)
Timeline
Senior DevOps Engineer
SOLIDIGM
01.2024 - Current
SRE Manager
Pepsi
01.2023 - 12.2023
Site Reliability Engineer
TCS
02.2020 - 10.2020
DevOps Lead
FICO
01.2020 - 11.2022
DevOps Engineer
AMDOCS
07.2018 - 12.2019
DevOps Engineer
Oracle
09.2011 - 04.2018
Bachelor of Science - Computer And Information Sciences
Holy Springs