Excel
Ricardo Yanez
Computer Systems Engineer
El Paso, Texas
Summary
Oriented to work related to treatment of staff and client. Technology enthusiast. Oriented on hardware and software maintenance, wiling to adapt to new environments to increase my knowledge of different subjects. Able to work by myself or with a team.
Overview
1
1
year of professional experience
27
27
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
IT Help Desk Specialist Internship
MAHLE Compresores S. De R.L. De C.V
08.2023 - Current
- Perform and resolved assigned tasks through ticket system.
- Prepared detailed reports for management, highlighting project progress and areas of concern.
- Assisted users in troubleshooting technical issues, providing exceptional customer service.
- Maintenance of computer equipment and Zebra printers in production areas.
- Managed inventory of computer equipment assigned to users.
- Induction talks related to assigned equipment to the users and the request of support from IT department.
- Trained staff in job roles and best industry practices.
- Followed all company policies and procedures to deliver quality work.
- General computer repairing and OS installments.
- Developed strong client relationships through consistent communication and attentive service.
IT/Process Technician
Winston Furniture Juarez
01.2023 - 07.2023
- Enhanced production efficiency by optimizing process parameters and equipment settings.
- Installed, dismantled and reconstructed equipment required by customer or order.
- Calibrated, maintained and repaired equipment for reliable performance.
- Assisted quality department management.
- Provided technical support to all projects and provided research for all developmental teams.
- Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
Employee Recruitment
Interamerica Management De Mexico S.a. De C.v.
7 2021 - 12.2021
- Charge of creating a digital file record for every employee signed to the company.
- Made the induction talks for new company employees.
- Assisted in employee recruitment, interviewing, and training for a high-performing team.
Education
High School -
J.M Hanks High School
El Paso, Texas 08.2011 - 05.2015
Bachelor's - Computer Systems Engineering
Universidad Autónoma De Ciudad Juárez
Ciudad Juarez, México 05.2001 - Current
Skills
- Quality Assurance
- System installations
- Project Planning
- Adaptability and Flexibility
- Maintenance and repair
- Team Collaboration
- Training and development
- Multitasking
- Supply Management
- Documentation Management
Software
CISCO CDP
Adobe Premiere
Certification
Programming in C#
Timeline
Information and Cybersecurity Awareness Training
09-2023
IT Help Desk Specialist Internship
MAHLE Compresores S. De R.L. De C.V
08.2023 - Current
IT/Process Technician
Winston Furniture Juarez
01.2023 - 07.2023
CCNA Routing and Switching: Switching, Routing and Wireless Essentials
10-2019
CCNA Routing and Switching: Routing and Switching Essentials
09-2019
CCNA Routing and Switching: Introduction to Networks
05-2019
Programming in C#
09-2018
High School -
J.M Hanks High School
08.2011 - 05.2015
Bachelor's - Computer Systems Engineering
Universidad Autónoma De Ciudad Juárez
05.2001 - Current
Employee Recruitment
Interamerica Management De Mexico S.a. De C.v.
7 2021 - 12.2021
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