Summary
Overview
Work History
Education
Skills
Personal Information
Formación
Idiomas
Timeline
Generic
Sandra Abigail Cordova de la Peña

Sandra Abigail Cordova de la Peña

Back Office Agent
Mexico City

Summary

Experienced with thorough investigation and assessment of insurance claims. Utilizes critical thinking and detailed analysis to ensure fair and timely settlements. Track record of strong understanding of regulatory compliance and effective communication with stakeholders.

Resourceful sales professional dedicated to ensuring a team-wide commitment to providing exceptional customer service in every interaction.

Overview

4
4
years of professional experience
2
2
Languages

Work History

Claims Examiner

Allianz
08.2023 - 07.2025


  • Contacting clients to resolve issues and ensure satisfaction with services.
  • Database and record management.
  • Excellent communication skills, both verbal and written.
  • Established protocols that improved coordination between teams and expedited claims resolution.
  • Improved claims management by working closely with the claims department to identify trends in loss ratios and adjust underwriting practices accordingly.

Bilingual Supervisor

Do It Right
04.2021 - 10.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Coordinating different departments, including retention, customer service, and sales.
  • Effectively fulfilling assigned tasks, such as meeting with clients, and staff management.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.

Customer Service Representative

Do It Right
02.2021 - 04.2021
  • Delivered exceptional customer service, resulting in increased client satisfaction scores.
  • Streamlined customer service operations by implementing efficient processes and procedures.
  • Provided exceptional customer service, addressing clinician inquiries promptly and professionally.
  • Achieved high client retention rates with personalized relationship management strategies.
  • Improved employee retention through engagement initiatives and supportive leadership style.
  • Increased sales revenue through extensive market research and implementing effective sales strategies.

Education

Colegio de Bachilleres plantel 4

Skills

    Flexibilidad y adaptabilidad

    Verbal communication

    Claims processing

    Microsoft Office Suite

    Data verification

Personal Information

Formación

other

Idiomas

5,C1

Timeline

Claims Examiner

Allianz
08.2023 - 07.2025

Bilingual Supervisor

Do It Right
04.2021 - 10.2023

Customer Service Representative

Do It Right
02.2021 - 04.2021

Colegio de Bachilleres plantel 4

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Sandra Abigail Cordova de la PeñaBack Office Agent