Stephani Garrido Galicia
Cancún, Quintana Roo
Summary
To build career in a growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning and commitment.
Professional case management specialist skilled in overseeing personal injury cases through all stages. Known for collaborative team efforts and achieving client-focused outcomes. Reliable in adapting to changing case dynamics, with strong organizational and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Personal Injury Case Manager
The Mendoza Firm
04.2022 - 03.2025
- Managed personal injury cases from intake to settlement, ensuring client satisfaction through consistent communication and thorough case management.
- Conducted client interviews, investigated claims, and supported attorneys in all phases of litigation, including drafting legal documents, gathering evidence, and preparing for depositions, mediations, and trials.
- Managed medical records, negotiated medical liens, and corresponded with medical providers.
- Successfully negotiated settlements with insurance adjusters, ensured compliance, and processed settlement disbursements, maintaining accurate case files throughout.
Sales Representative
Temptation Resort and Spa
02.2021 - 08.2021
- Provided inhouse guest with the best membership for vacation dreams
- Take them on a property tour and listen to their needs
- Give them the best offered based on their income and vacation habits
Sales Representative
Villas del Palmar
11.2020 - 02.2021
- Provided information to inhouse guest to our Vacation Club membership
- Take them to a tour of the property and provided future dream vacation with the membership
Marketing Executive
Westin Lagunamar
11.2019 - 11.2020
- Creating the best experience for guest before arrival
- Sending personalized e-mail and making reservations for restaurants
- Inviting the couple or family to our vacation club presentation
Members Service Executive
Desire River Maya and Spa
11.2016 - 09.2019
- Personalized check in for members
- Making sure all their request was taken care of before the arrival
- Invite them for the update (presentation)
- Follow up with the guest on their need during the stay for future reservations or membership questions
U-Lounge Coordinator
Breathless and Spa
09.2016 - 11.2016
- Coordinating concierge to help guest with any situation
- Help members with assigning rooms based on their request
Receptionist
Desire Pearl and Spa
08.2014 - 09.2016
- Cashier
- Responsible for check ins and check outs
- Working with the system Innist, excel, word and notebook
Customer Service Representative
Verizon Wireless
08.2008 - 11.2013
- Managing inventory
- Schedules
- Cashier
- Activating new equipment
Education
High school -
el modena high school
01.2008
Santiago Canyon College -
Santiago Canyon College
01.2010
Skills
- Excellent organizational skills
- Honest
- Fast learner
- Positive
- Determined
- Persuasive
- Self-motivated
- Claim investigation
- Client communication
- Case evaluation
- Medical record review
- Problem resolution
- Customer relations
- Verbal and written communication
Languages
English
Spanish
Timeline
Personal Injury Case Manager
The Mendoza Firm
04.2022 - 03.2025
Sales Representative
Temptation Resort and Spa
02.2021 - 08.2021
Sales Representative
Villas del Palmar
11.2020 - 02.2021
Marketing Executive
Westin Lagunamar
11.2019 - 11.2020
Members Service Executive
Desire River Maya and Spa
11.2016 - 09.2019
U-Lounge Coordinator
Breathless and Spa
09.2016 - 11.2016
Receptionist
Desire Pearl and Spa
08.2014 - 09.2016
Customer Service Representative
Verizon Wireless
08.2008 - 11.2013
Santiago Canyon College -
Santiago Canyon College
High school -
el modena high school
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