Susana Lopez Oseguera
Customer Care Representative
Tijuana
Summary
Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Overview
11
11
years of professional experience
2
2
Languages
Work History
Customer Care Representative
Enovis
04.2024 - Current
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
QA Supervisor for Medical Billing Data Entry
Pro-Profit
12.2021 - Current
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Gathered, organized and input information into digital database.
- Evaluated staff performance and provided coaching to address inefficiencies.
Medical Data Entry QA Specialist
Pro-Profit
02.2019 - 12.2020
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Completed deviation forms and recorded findings of inspection process, collaborating with quality team members and department managers to implement procedural remedies.
Medical Billing Data Entry
Pro-Profit
09.2014 - 01.2019
- Preserved customer confidence and protected operations by keeping information confidential.
- Coded and processed applications into required electronic formats.
- Checked for accuracy by verifying data and records.
- Compared transcribed data with source document to detect and correct errors.
- Created spreadsheets for more efficient recordkeeping.
- Used computer software to store and retrieve data.
Education
High School Diploma -
Preparatoria Jose Vasconcelos
Skills
Priority management
Customer service
Data entry
First call resolution
Problem resolution
Complaint handling
Languages
Upper intermediate,4,Advanced,5
Timeline
Customer Care Representative
Enovis
04.2024 - Current
QA Supervisor for Medical Billing Data Entry
Pro-Profit
12.2021 - Current
Medical Data Entry QA Specialist
Pro-Profit
02.2019 - 12.2020
Medical Billing Data Entry
Pro-Profit
09.2014 - 01.2019
High School Diploma -
Preparatoria Jose Vasconcelos
Similar Profiles
Jamilla ClaypoolJamilla Claypool
Document Control Specialist at EnovisDocument Control Specialist at Enovis
Terrance GuinyardTerrance Guinyard
Vice President of Transportation & Distribution at EnovisVice President of Transportation & Distribution at Enovis
Jasmine DeleonJasmine Deleon
Forklift Operator/ Inbound Associate at EnovisForklift Operator/ Inbound Associate at Enovis
Brianda Maryly Velasco ValenzuelaBrianda Maryly Velasco Valenzuela
Planner Jr at ParkerPlanner Jr at Parker
Lizeth A Uyeda LópezLizeth A Uyeda López
Human Resources Generalist at Boeing Encore InteriorsHuman Resources Generalist at Boeing Encore Interiors