Roberto Duarte Lopez
Tijuana
Summary
Telephone agent oriented to meeting objectives and metrics.
Capable of performing several tasks simultaneously and always
look for solutions that guarantee the greatest customer satisfaction.
Proactive and goal-oriented customer service and sales agent with
great communication skills, i have a great ability to adapt to all types
of environments and always contribute the best of me. I have extensive
professional experience and solid knowledge of the sector and the ability
to work in a team and independently according to needs.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Agente de Contact Center
Telvista (grupo telvista, S.A. de C.V.)
01.2017 - 06.2024
- Contact with clients, advising them and providing information about products and services.
- Use of sales strategies adapted to the profile of each client.
- Management of complaints and claims in an agile and effective way.
- Exceptional resources to offer each customer second-rate personal service and friendly support to increase sales and customer satisfaction.
Agente de Contact Center
Connempathy ( voz del cliente del noroeste S. de R.L de C.V
06.2019 - 03.2024
- Attention and resolution of customers request and complaints.
- Registration, verification and updating of client data, maintaining confidentiality..
- Explanation of the company's products and services and available promotions.
- Effective communication with clients and users through calls and chats.
Education
Certificado de Secundaria - secundaria
Secundaria Miguel de Cervantes Saavedra
Tijuana, BCN 08.2001 - 07.2004
Preparatoria trunca - preparatoria Trunca ( Administracion de Empresas)
Instituto Frontera A.C.
Tijuana, BCN 08.2005 - 07.2006
Skills
- Excellent communication skills
- Commitment to customers
- Teamwork
- Empathy and patience
- Skill to motivate, stimulate and inspire clients
- Data and customer analysis
- Customer complaints management
- Experience in customer service
- Ease of establishing relationships with clients
- Customer orientation and sales
- Sales and Marketing
Languages
Inglés
Avanzado
C1
Español
Bilingual or Proficient (C2)
Español
Bilingual or Proficient (C2)
Timeline
Agente de Contact Center
Connempathy ( voz del cliente del noroeste S. de R.L de C.V
06.2019 - 03.2024
Agente de Contact Center
Telvista (grupo telvista, S.A. de C.V.)
01.2017 - 06.2024
Preparatoria trunca - preparatoria Trunca ( Administracion de Empresas)
Instituto Frontera A.C.
08.2005 - 07.2006
Certificado de Secundaria - secundaria
Secundaria Miguel de Cervantes Saavedra
08.2001 - 07.2004
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