DANIELA CUEN

• Customer service for the effective resolution.
• Complaints Management of claims and resolution of conflicts with clients who require coverage of a specific medication prescribed by their doctor and manage the possibility of it being covered if it is not within the coverage of their prescription drug plan.
• Attention to complaints and incident files.
• Escalations to the corresponding department according to the situation to be solved.

• Customer service assistance by call and email.
• Sales of newspaper subscriptions to different States of the United States.
• Likewise, provide information to our clients about their current subscription.
• Escalations if it is necessary according to the case and follow-up.

Activities: “Participation in the Population and Housing Census, among the functions performed, were recruitment of personnel, physical and digital files, programming of field expenses, support in programming travel expenses, hiring, request for vehicles and fuel, request for reimbursements of field expenses, list of attendance and disabilities.

• Activities: Provide the necessary information to the client to sell credit, as well as prospect and convince as many clients as possible.

• Activities: Customer service by call for US mobile phone technical support.

• Corporate Professional Administrative Services, Activities: Policies (Expenses, Income, Journal), provisions, payment schedule, cancellation of invoices, preparation of checks, bank reconciliations, file control, electronic banking.

• Activities: Customer service, quotes, sales, billing, preparation of purchase orders, purchases, review and control of invoices to suppliers, payment to suppliers, registration of inputs and outputs of products in the system, updating prices, collection (by call and email), portfolio recovery, check policies, file control, petty cash control, and electronic banking.
• Activities: During my work in this company, my duties included in-person and telephone customer service.