Felix Alberto Medina Portela
Business Management Specialized In Marketing
Cd Obregon
Summary
8 years of experience with BPOs company in roles such like supervisor, lead supervisor, operations manager, and customer service agent with the objective of creating a total quality work environment side by side with a healthy relationship between workmates
Overview
2
2
years of professional experience
Work History
COBRA Customer Service
Intugo - BBP Admin
05.2024 - Current
- Assisting terminated employees from multiple companies to enroll in COBRA continuation of health benefits.
- Answering broker questions regarding the BBP Portal.
- Assisting companies with filling out 5500 forms for IRS.
- Helping COBRA enrolled participants with billing and payment inquiries.
- Maintained and managed customer files and databases.
Phone Support
OneStar
Remote
03.2024 - 05.2024
- Phone support agent for HouseCall Pro platform users.
Virtual Receptionist
CallCentered
Cd Obregon, Sonora
01.2023 - 03.2024
- Creating appointments for patients looking for Ophthalmologists and Optometrists.
Operations Supervisor
ResultsCX
09.2016 - 1 2023
- Coach and develop agents to improve their customer service skills and product knowledge to comply with client goals and objectives
- Counselor for agents willing to growth
- Report pulling, KPI data analysis and trend identification
- Interviews for new agent candidates.
Education
BBA - Marketing
ITESCA
Cd Obregon, Sonora 05.2001 -
High School Diploma -
Cbtis 37
Cd Obregon, Sonora 05.2001 -
Skills
CRM Software Usage
Teamwork and Collaboration
Time Management
Problem-solving abilities
Multitasking
Computer Skills
Interpersonal Skills
Data Management
Microsoft Office
Data Entry
Reliability
Quality Control
Timeline
COBRA Customer Service
Intugo - BBP Admin
05.2024 - Current
Phone Support
OneStar
03.2024 - 05.2024
Virtual Receptionist
CallCentered
01.2023 - 03.2024
Operations Supervisor
ResultsCX
09.2016 - 1 2023
BBA - Marketing
ITESCA
05.2001 -
High School Diploma -
Cbtis 37
05.2001 -
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