Javier Morales Landa

take inbound calls assist them with payment over phone and also if they have hardship assist them with that aswell and find the best solution for them to have them current on their loan.

inbound calls to take payments for past due accounts offer them hardship assistance if needed, do outbound for past due accounts collect payment.

was in charge of over 10+ agents my roll was to follow on ER calls dispatches for maintenance at convenience stores we had make sure service was done accordingly.

take inbound calls regards of order they made at Best buy also assist customer with purchase also track down on their orders.